relational influences Flashcards
when does conflict occur?
when there is a perception that two parties, whether individuals or groups have incompatible goals, ideas or behaviours or when individuals needs are not being met.
mirror image perceptions
identical distorted perceptions about the other parties when two parties are in conflict
why does conflict escalate
biased perceptions like these can lead to an escalation in hostility when biased attributions are made for behaviour when people assume that our motives are positive and theirs is negative.
imposed solutions
are dictated solutions sometimes one party is stronger and will impose a solution. at other times a 3rd party may impose a solution
distributive solutions
involve compromise or mutual concessions
integrative solutions
are often called win-win solutions because both sides can benefit from the decision reached
what did Follett highlight?
the sisters had a orange that they needed to share, they came to a distributive solution. One sister drank the juice and threw away the peel, the other used the peel and threw away the juice. The sisters did over look the integrative solution of one having the juice and the other having the peel
counselling
is often sought when conflict arises within families. One or both parties to the conflict may work with a counsellor in an effort to develop skills to help them deal with conflict directly.
Negotiation
involves parties who have some shared and some opposing interests coming together to try and reach an agreement
who were the researchers for negotiation?
Thompson and Hastie investigated the process of negotiation in a study involving participants who were assigned to the role of a buyer or a seller of a car. They found that most negotiators entered the negotiation expecting the others party interest to be opposed of their own.
Mediation
involves bringing in 3rd parties to help settle conflict. Mediators help the parties in dispute to focus on the issues and reach a voluntary solution.
what researcher conducted the longitudinal research study in relation to divorce mediation
robert emery, he found that divorce mediation can improve the following:
- settle a large percentage of cases
- spread settlement, save on money
- increase party satisfaction
- lead to improved relationships between non residental parents
- lead to improved relationships between divorced parents and children
What is arbitration
is a dispute resolution process in which a third party imposes a solution after listening to the conflicting parties present their cases.
define socialisation
the beliefs, values and behaviours that are thought to be important ad appropriate to function effectively as a member of society
agents of socialisation
- family
- schools
- mass media
- religious influences
- clubs