Reference Card Vocab - Page 2 Flashcards
What defines the perspective, position, plans and patterns that a service provider must execute to meet an organization’s business outcomes?
Service strategy
What designs IT services and the governing IT practices, processes and policies to realize the service provider’s strategy?
Service design
What ensures that new, modified, retired or transferred services meet the expectations of the business?
Service transition
What coordinates and carries out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
Service operation
What aligns IT services with changing business needs by identifying and implementing improvements?
Continual service improvement
What ensures the right mix of services?
Service portfolio management
What secures funding needed to meet strategy?
Financial management
What understands, anticipates, and influences demand?
Demand management
What maintains relationships and identifies needs?
Business relationship management
What coordinates and controls Service Design activities and processes?
Design coordination
What provides information about services that are live and being prepared for deployment?
Service catalog management
What ensures an agreed level of service is provided for all current and future services?
Service level management
What ensures service availability meets agreed needs?
Availability management
What ensures capacity and performance of services and infrastructure meets agreed needs?
Capacity management
What manages risks to ensure minimum continuity-related service levels meet agreed needs?
IT service continuity management
