Reference Card Vocab Flashcards
What term means “a means of delivering value to customers by facilitating outcomes”?
Service
What term means “specialized organizational capabilities for providing value to customers through services”?
Service management
What term means “any capability or resource”?
Assets
What term means “ability to carry out activities”?
Capabilities
What are “used to deliver services”?
Resources
What term means “a team or group of people”?
Function
What service operation function is a “single point of contact”?
Service Desk
What service operation function “provides technical skills”?
Technical Management
What service operation function “manages applications”?
Application management
What service operation function “performs daily activities” and includes IT Ops Control and Facilities Management?
IT Ops Management
What is a “functionality to meet a need”?
Utility
What is “fit for purpose” a synonym for?
Utility
What means a “service is available as needed with sufficient capacity, continuity and security”?
Warranty
What means a “complete set of services managed by a service provider”?
Service portfolio
What refers to a “set of tools and databases used to manage configuration data” and federates multiple Configuration Management Databases?
Configuration Management System
