ITIL Basics Flashcards
1
Q
What does ITIL stand for?
A
IT Infrastructure Library
2
Q
Where does ITIL originate?
A
From the UK’s Office of Government Commerce in the early 80s.
3
Q
What is the international standard for IT service management?
A
ISO/IEC 20000
4
Q
What does CSI stand for?
A
Continual service improvement
5
Q
List the three steps in CSI.
A
Services design
Services operation
Service transition
6
Q
Rather than a siloed approach, what does ITIL suggest?
A
A holistic approach of managing services end-to-end
7
Q
How does the business want IT to function?
A
Like a utility
