Receptionist Role

Question 1

What time must you be there at?

Answer 1

7:15am

Question 2

What must you gain access to?

Answer 2

online registration sheet and patient schedule

Question 3

At the start of clinic, what 3 things must you make sure is done

Answer 3

1. all scheduled patient charts are present for the following clinic date
2. pre-filled problem sheets should be filled out for scheduled patients
3. check problem sheets that need to be written the day of since there are walk-ins

Question 4

Abbreviation:
Cantonese =
English =
Hmong =
Mandarin =
Mongolian =
Korean =
Viet =
Spanish =

Answer 4

C
E
H
M
Mong
K
V
S

Question 5

During clinic, you must give the patients a number of the day as they enter. Ask the patients for their ??? card or for their ?, ?, and ?

Answer 5

IMI card
name, chart number, appointment time

Question 6

Receptionist fills out the Problem sheet based off of the ?? sheet?

Answer 6

Registration Sheet

Question 7

Where is the problem sheet placed?

Answer 7

In the chart on the right side of the chart, on top of everything

Question 8

What is the IMI card paperclipped to?

Answer 8

Problem sheet

Question 9

Who is given the chart to review?

Answer 9

UG CO-D

Question 10

If a patient is in clinic, what do you do on the Master Patient Schedule?

Answer 10

Strikethrough

Question 11

What do you ask new patients for in order to enter their name correctly on the Registration Sheet and Problem Sheet?

Answer 11

Their ID or Passport

Question 12

For a new patient, grab a new ____ ____ and ____ _____

Answer 12

patient card and IMI card

Question 13

If a patient didn’t bring their IMI card, what do you do?

Answer 13

Ask them for their name and ID/passport
When was the last time they came - look them on the registration sheet for that day int he registration binder
when was the first time they came in our clinic - their name will be highlighted in the registration binder

Question 14

Who do you notify if you need help to look on database while you register a patient?

Answer 14

UG Co-D

Question 15

If a chart is missing, when can you make a new chart?

Answer 15

only when you’ve searched every inch of the clinic multiple times – absolute last resort

Question 16

Who do you grab a new IMI card from?

Answer 16

UG Co-D

Question 17

At the end of clinic, you need to find charts and pre-fill problem sheets for scheduled patients for hte new clinic date. Separate the “Done Done” charts with patients who did lab, meds, or both on the registration sheet

Answer 17

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