Readings and Outward Mindset Flashcards
What was DOJ given by congress in 1994?
Authority to investigate LEA for unconstitutionality
What are the most investigated unconstitutional items?
UoF
Racial Bias
Unlawful Stops, Searches, Arrests
Interaction with Mental Illness
What do police technologies create?
Unresolved issues.
What is the mandate of police?
Serve as guardians of constitution, protect rights of people
When police are viewed as more legit, this happens:
More cooperation and acceptances of outcomes
Can constitutional policing still be illiegitimate?
Yes.
What is the biggest cause of questioning certain policies / practices?
Race Relations
What is the greatest determining factor in how one views police?
Race
Blacks vs Whites: Did ferguson raise important issues to be discussed?
B: 80% yes
W: 27% yes
What percentage of black people had no confidence in the ferguson investigation?
75%
33% for whites
Is blacks view of law enforcement similar to other comparable questions like gender gap?
No, much wider.
How can you make officers comfortable talking about race?
By talking about it.
What percentage of homicide victims are black in milwaukee?
80%
What is the false equivalence between black on black violence and police shootings?
Don’t compare people killing people with government killing people.
Strategies to discuss race in department:
Begin discussion with small, diverse working group of employees and express
Define topics as starting points
Begin dialogues within profession
Engage entire community
Modify training to change culture
Introduce fair and impartial policing training
Who must start dialogues about race?
Police leaders
What can backfire in talks about race?
Telling officers to not be racists
What training are officers more receptive to?
Unconscious bias training
What did Kalamazoo do to help fix their disparate search problem?
Consent to search documentation policy
What are the violent crime rates of 1994 vs 2013?
About half.
- 6 per 100,000
- 9 per 100,000
What is the problem with crime metrics?
Leaves out how people feel about strategies
Build up your relationship _ for the public to think of you as more legit and forgive your mistakes.
capital
How did a Dallas chief end an open air drug market?
Youth programs first
Operations second
What should be emphasized over number of stops made?
High quality service
What did kalamazoo see while decreasing police stops?
Decrease in crime.
What happens when you focus on zero tolerance policing?
Real crimes are allowed to occur.
How should “stop and frisk” be taught?
Individual tactic, not wide-spread crime fighting idea.
NYC reserves high crime zones for ___ officers
Veteran
How much money did Camden lose for corruption?
3.5 million bucks
88 plaintiffs
What strategy did Camden deploy?
Foot beats
Anne Arundel paired up officers and ___
DMHP
New Haven avoids the use of these
Heavy Armor / Equipment
What is a challenge of BWV with current legislation?
Wiretap laws
What are the five emotional intelligent skills?
Self Awareness Self Regulation Motivation Empathy Social Skill
What is knowing ones emotions, strengths, weaknesses, goals.
Having self confidence, and being self deprecating.
Self Awareness
What is the ability to control or redirect disruptive emotions that gives rise to a comfort with ambiguity and change?
Self regulation.
What is being driven to achieve for sake of achievement?
Passion for work work and challenges.
Motivation
What allows you to consider other’s feelings when making a decision? This allows you to attract and retain talent.
Empathy
What skill allows you to manage relationships and move people in desired directions?
Social skill
Who wrote the book on EI?
Daniel Goleman
What are corporations doing to evaluate EI?
Competency models
This proved to be twice as important as technical factors and IQ
Emotional intelligence
What is the biggest difference between star performers and average leaders high up the chain?
90% EI factors
How are age and EI related?
EI goes up with age
Which brain system controls EI?
Limbic system
What are the six leadership types?
Coercive Authoritative Afiiliative Democratic Pacesetting Coaching
“Do what I say” leadership
Coercive
When is coercive leadership successful?
Turnaround
Natural Disaster
Problem Employees
“Come with me” leadership
Authoritative
When is Authoritative leadership successful? Not successful?
Good: Business adrift
Bad: Team of experts with more experience
“People come first” leadership
Affiliative
What is affiliative leadership good at?
Building harmony and morale
Which leadership style may allow poor performance to go uncorrected and rarely offers advice?
Affiliative
“What do you think” leadership style”
Democratic
Which leadership style builds flexibility and responsibility, but may have endless meetings and feel leaderless?
Democratic
“Do as i do, now” leadership
Pacesetting
Which leadership styles has high performance standards, but may overwhelm?
Pacesetting
“Try this” leadership
Coaching
Which leadership style focuses more on personal development rather than work tasks?
Coaching
Which leadership style may be bad for employees who are resistant to change?
Coaching
Which mix of leadership style is the best?
Authoritative
Affiliative
Democratic
Coaching
EI performance indicators / results
87% in top 1/3 for salary bonus
Outperform revenue targets 15-20%
What are the six factors for working climate?
Flexibility Standards Responsibility Rewards Clarity Commitment
What is the biggest influence of company bottom lime performance?
Leader’s mood
Mood contagion exists because of what?
Open loop limbic system.
What are the social strengths and weaknesses?
Teamwork Inspiration Developing others Attunement Influence Empathy Org Awareness
What causes followers to mirror behaviors?
Mirror Neurons
What controls intuition?
Spindle neurons
What doesn’t factor in strong leaders?
Gender differences
What does outward mindset say is the most important leadership qualification?
Humility
Achievement is driven by what two things?
1: Actions / Behaviors
2: Mindset
What informs behaviors?
Mindset
What creates results?
Behaviors
What the PUSH approach?
Only changes behaviors
What is the more effective way to change results?
Leading with mindset
What kind of leader views self as a subject and others as objects?
Isolated leader
What kind of leader believes they are given rights by the led?
Together Leader
When faced with a need to cut 100 million, what did the outward mindset help them do?
Think about who would be affected by the cuts.
After cutting 100 million with outward mindset, what happened?
Doubled the business when analysts only predicted 5%f
What is the difference between outward and inward mindsets?
Inward: Protect Myself
Outward: Advance collective result
All people tend to view themselves as what?
More outward than their peers.
What is a trap of outward behavior?
Outwardly nice, inward mindset
When did SEALs quit?
Focus on self, not mission
What did the CFS2 debt collection do to collect more debts?
Helped people make more money, get jobs, etc
Result: 3 years in industry, rates were 2 times better than comp
What kind of players do the Spurs want?
Players who have gotten over themselves
What is the pattern for outward mindset?
See others
Adjust efforts
Measure impact
How did Ford create outward mindset?
Rewarded people who reported bad news.
Then encouraged cooperation
What happened when the lawyer gave money back to clients?
Got more clients
What mantra was used at tubular steel?
As far as I’m concerned, the problem is me.
What is the trap organizations can fall into?
Executives want employees to change
Employees wait for leaders.
Same with parents and children.
What is the most important move in mindset work?
Make the move one is waiting for the other to make
What should be done before rolling out behavioral solution?
Mindset check.
Outward mindset
Think of others
Be accountable
What can be a mobilizing factor for people / organizations?
Collective goals
What do many leaders believe the role of a leader is?
To control
Plato’s division of labor
What dynamic was changed when John and Sylvia Harris brought their children into family planning?
The “thinkers and doers” dynamic
Dan Funk and Superior Air and Water did the same
How did the tubular steel guys work themselves out?
Old guy who left returned to help. Owner accepted.
Outward Mindset for Individual (diagram)
Managers, Reports, Peers, Customers
Outward Mindset for Organization (Diagram)
Owners, Workforce, Customers, Partners
What can a company create for each division in a company?
Outward Mindset Diagrams
What are outward manifestations of status only the preferred / priveleged can enjoy?
Trappings of Difference
What do CEOs get when they minimize their privilege?
More devotion
How did MSG executives bond with ticket takers?
Pick up garbage
What were healthcare workers called who had the most customer interaction?
Ancillary staff
What trap did Landa fall into with their 60 million dollar deal?
They focused on internal metrics instead of those of their customers
What did Hope Arising do to increase their success?
Set their metrics by customers. Increased the days kids were in school.
What is the transition from inward to outward mindset like?
“Smarter every day” bike.
20 million views
200$ to ride 10 feet.
Outward Mindset Full Pathway
Start with the outward mindset
Don’t wait for others to change
Mobilize yourself / others toward a common goal
Allow people (and yourself) to be fully responsible
Eliminate unnecessary distinctions between yourself and others
Rethink systems and processes to turn them outward
Implement an outward mindset gameplan, even just for a few minutes a day
