QUIZ ON SATURDAY - DIRECTING Flashcards
Is at the heart of the management process.
Directing.
Is the key factor in influencing human behavior.
Motivation
Employees can be motivated when they are constantly introduced to new tasks, enabling them to build on one after the other. This allows them to work toward both short- and long-term goals, thus creating a record of achievement and growth.
Attainment
Employees must be treated like in-house experts. Managers should frequently ask them for advice on how to further improve the organization. This will motivate them because they will feel that they are valued and taken seriously by the organization.
Power
Establishing the sense of belonging motivates employees because they feel that they are contributing to the functionality of a group. It is important then to arrange activities that will encourage collaboration and enable employees to share ideas and experiences.
Belonging
Managers must be responsible in providing clear goals that will allow their employees to maximize their productivity. Employees must have work flexibility by having them set their own hours and choose projects.
Independence
Employees must be given the opportunity to voice out their opinions and concerns.
Respect
It is a manager’s responsibility to treat every one of his or her employees fairly.
Equity
Recognize employees’ contributions in the organization.
Recognition
Celebrate both small and big victories of the organization.
Celebration
Formulate a mission that everyone must accomplish.
Compelling mission
People must always be given room to grow so that they will not feel stuck or trapped.
Balance of achievement and challenge
Allow employees to make decisions and produce results on their own so that they will be more motivated to do more than what is asked of them.
Increased responsibility
is integral to how organizations achieve their goals. A manager must be able to effectively communicate what, how, by whom, and when a task is to be done.
Communication
discipline refers to a series of acts taken by the management to address unacceptable actions committed by employees.
Progressive
A verbal warning is a formal oral reprimand addressing the unsatisfactory behavior of an employee and its consequences.
Verbal Warning and Counseling
If an employee deliberately ignores a verbal warning, a more formal written warning is issued.
Formal Written Warning -
A final written warning is usually the last disciplinary action prior to dismissal.
Final Written Warning
It is the temporary release of an employee from duty for a specific number of days without compensation. A suspension is a significant disciplinary action for more serious incidents or repetitions of unsatisfactory behavior.
Suspension without Pay
This is the last course of action
in disciplining employees. Heads of departments or similar administrative units are authorized to initiate an action to dismiss an employee and to set the effective date.
Termination/Dismissal
Whether a complaint is serious, valid or resolved to the employee’s satisfaction, the longer it linge before being dealt with, the more it strains the long-term employer-employee relationship.
Quick recognition
Closely related to early recognition is the need for an outlet for discontent.
Airing of complaints.
Even if the pharmacy owner makes every effort to identify problems quickly and create an open employer-employee atmosphere, it will be of little value if grievances are not resolved equitably.
Equitable resolution.
The shifting of an employee’s position from one to another without increasing or decreasing his or her responsibilities or pay.
Transfer
the shifting of an employee to a new position that increases both his or her status and responsibilities.
Promotion
An employee is removed and is no longer a part of the business or organization.
Separation
Temporary and voluntary, it is usually associated with negative business conditions.
Lay-off
A person may be discharged permanently or involuntarily if he or she is not performing satisfactorily according to the standards of the business.
Discharge
is also one cause for discharge.
Insubordination
Done voluntarily or permanently, it stems from low salary and/or low morale.
Resignation
It can be availed of voluntarily (if the employee reaches a specific number of years of service or more based on company policies) or involuntarily (when one reaches the age of retirement, which is 65).
Retirement
is an important concept that transcends all healthcare professions.
Leadership
the ability to influence the actions of othe is based on the interaction of three elements: the leader, the individual or group being led, and the situation in which both coexist.
Leadership
It focuses on the personal characteristics of leaders.
Traits Model
Young to middle age, energetic, striking appearance, tall and slender
Physical:
Educated in reputable schools, socially prominent, upwardly mobile
Social background:
Adaptable, aggressive, emotionally stable, dominant, self-confident
Personality:
Charming, tactful, popular, cooperative
Social characteristic:
Driven to excel, readily accepts responsibilities, takes initiative, is task. oriented, has good interpersonal skills
Task-related characteristic:
It is concerned with how a leader acts and the manner he or she leads a
group.
Behavioral Model/Leadership Style
“I decide.”
Manager retains absolute control
He or she has little confidence in his or her employees’ ability to make decisions.
He or she usually holds few meetings.
Autocratic Style
“We decide.”
• Decision-making is shared between the
manager and employees. Manager has great confidence in the employees. He or she makes decisions that consider the
best interests of the organization.
He or she has no egoistical tendency in conducting the organization’s operations and making decisions.
⚫ He or she serves to improve the morale and
motivation of the group. . He or she usually holds many meetings.
Democratic Style
“you decide.” employees decide on their own within certain boundaries or limits.
Free Rein Style
It examines the relationship
between the characteristics of a given situation and the leader’s behavior. There are three basic dimensions in the theories of leadership: task orientation, relationship orientation, and readiness of follower/s (Hersey & Blanchard, 1988).
Contingency Model
is a one-way
form of communication. The leader defines and assigns the roles of individuals in the group by explaining the tasks and responsibilities.
Task orientation
is a two-way form of communication, that provides socio-emotional support, and utilizes the facilitative versus directive efforts to bring change in the group.
Relationship orientation
is related to the willingness of the group or individuals to accept responsibilities, tasks, and duties and to their ability and necessary training or experience to perform these tasks well.
Follower readiness or maturity
refers to a manager’s or leader’s approach to directing the actions of employees. How the pharmacy owner views and treats employees will significantly affect the morale and motivation of workers.
Leadership style
This style creates harmony and builds emotional bonds. It helps create a sense of belonging and security through feedback and reward systems. It also focuses on praise and belonging, though it does not help when there is poor individual performance that needs correction.
Affiliative style.
Individuals using the authoritative style display self-confidence, empathy, and the ability to develop cooperation and teamwork among members when leading the organization or group.
Authoritative style.
The focus of the coaching style is to
help employees improve their performance over time for the long-term.
Coaching style.
Individuals practicing the coercive style of leadership demand immediate compliance with orders and directives.
Coercive style.
This style observes collaboration and
teamwork to gain buy-in from constituents. Democrats are participative consensus developers.
Democratic style.
In contrast to democratic leaders, pacesetters are more autocratic in their leadership style. Pacesetters set high standards of performance for themselves and expect others to follow the same standards. In this case, the pacesetting leader predominantly uses the self-management skill.
Pacesetting style.
