QUIZ ON SATURDAY - CONTROLLING Flashcards
Exercise restraining or directing influence over someone or something (to regulate)
Control
It is a method of control that documents and evaluates the job performance of an employee
Employee Performance Appraisal
Employers can measure employee output on an hourly, daily, weekly, or monthly basis.
Units of Output
This refers to the frequency of prescription errors
Quality of Work
This is an unquantifiable factor that is difficult to measure.
Dependability
It includes employee’ss knowledge of the job
Job knowledge
The employees’ willingness to work as a team is essential given that the most pharmacies rely on few people
Ability and willingness to work with others.
Initiative and ability to handle ambiguity
This pertains to the degree to which employee can work on their own and perform relatively unstructured task.
This stage refers to the identification of measures that would distinguish between successful and unsuccessful performance
Establishing standards and measures
In this stage, employers should communicate to employees the guidelines
Communicating job expectations
This stage specifies the required resources of the organization to attain the set goals
Planning
Monitoring is the key part of the performance appraisal
Monitoring performance
This stage involves documenting performance through observation, recall, evaluation
Appraising
This stage involves verbal communication
Giving feedback
Basing on the appraisal and feedback results, various decisions can be made but giving rewards and sanctions.
Decision-making
This stage provides opportunities for the development of skills and professional knowledge of employees.
Developing Performance
The manager discuss with the employee the latter’s performance during the previous performance period
Traditional Appraisal
Also known as feedback on manager performance
Upward feedback
also known as multi-rater feedback
360° feedback
Employees evaluate their own performance which is usually done one or two before their performance review.
Self-appraisal approach
The employer evaluates an employee based on observable dimensions of personality.
Trait approach
This approach bases the appraisal on work achievements judged against goals set mutually by the supervisor and subordinate.
Results approach
The evaluator provides a brief essay detailing his or her assessment of the strengths, weaknesses, and potentials of the employee.
Essay appraisal
Employees are ranked and compared to one another in terms of their work performance.
Ranking method
The superior describes incidents, giving details on both positive and negative behaviors of the employee.
Critical incident appraisal
In this technique the employees are allowed to set their own realistic performance goals.
Management by objectives (MBO)
This assessment makes use of a graphic rating scale to measure an employee’s quality of work (unsatisfactory, average, above average, outstanding).
Graphic rating scale
aid to measuring, with a reasonable degree of accuracy and uniformity, the abilities and skills of an employee in his or her present job.
rating scale
