Quiz 4 Flashcards
Identify the software that is cost effective, since the vendor that builds the application spreads out the development cost by selling copies to a large
packaged software
in the _______ process, raw materials, subcomponents, and accessories are procured based on forecast, but actual manufacturing does not
make-to-order
which of the following is a core activity according to the value chain model?
operations and manufacturing
Sub processes of the procure-to-pay process include _____
price and terms negotiations
An ________ is an integrated suit of business applications for virtually every department, process, and industry, allowing companies to
enterprise system
____ activities are performed by the functional areas that process inputs and produce outputs
Core
An effective _______ process can help obtain favorable conditions, reduce transaction costs, and ultimately, create customer goodwill as it
procure-to-pay
The make-to-stock process is typically used for _______.
commodities
_______ is the extent to which a company’s supply chain is focusing on maximizing customer service with lesser focus on procurement, production, and transportation cost
supply chain effectiveness
A system that communicates across organizational boundaries is also referred to as an _____ system
interorganizational
____ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for
operational
which of the following is the main objective of information systems that focuses on improving supply chains?
accelerating product development and innovation
In the context of business to business marketplaces, the term ______ refer to the markets that comprise of firms operating within a certain
vertical markets
Distribution planning leads to the development of the overall _____ plan
transportation
______ is a standard for exchanging structured information over the web
Extensible markup language
Computer maker Dell realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electrionics
just-in-time inventory management
______ involves the development of various resource plans to support the effcienet and effective production of goods and services.
Supply chain planning
Which of the following portrays the improved integration benefit of a customer relationship management (CRM) system?
Information from the CRM can be integrated with other systems to streamline business processes and gain business intelligence as well as make other cross-functional systems more efficient and effective
Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine. Fenfluramine was initially marketed by American Home Products. It was shown to cause potentially fatal pulmonary hypertension and heart valve problems. This eventually led to the withdrawal of the product and legal damages of over $13 billion. This is an example of ________.
a product recall
Supply chain execution ________.
involves the management of product flow, information flow, and financial flow
________ is a standard for exchanging structured information over the Web
Extensible Markup Language
Which of the following is a component of an operational customer relationship management (CRM) system?
sales force automation
Which of the following portrays the improved product development benefit of a customer relationship management (CRM) system?
tracking customer behavior over time that helps to identify future opportunities for product and service offerings
in the order to cash process, identify the next step that the online retailer takes after creating an order for a customer
check and allocate stock
