Quiz 4

Question 1

Identify the software that is cost effective, since the vendor that builds the application spreads out the development cost by selling copies to a large

Answer 1

packaged software

Question 2

in the _______ process, raw materials, subcomponents, and accessories are procured based on forecast, but actual manufacturing does not

Answer 2

make-to-order

Question 3

which of the following is a core activity according to the value chain model?

Answer 3

operations and manufacturing

Question 4

Sub processes of the procure-to-pay process include _____

Answer 4

price and terms negotiations

Question 5

An ________ is an integrated suit of business applications for virtually every department, process, and industry, allowing companies to

Answer 5

enterprise system

Question 6

____ activities are performed by the functional areas that process inputs and produce outputs

Answer 6

Core

Question 7

An effective _______ process can help obtain favorable conditions, reduce transaction costs, and ultimately, create customer goodwill as it

Answer 7

procure-to-pay

Question 8

The make-to-stock process is typically used for _______.

Answer 8

commodities

Question 9

_______ is the extent to which a company’s supply chain is focusing on maximizing customer service with lesser focus on procurement, production, and transportation cost

Answer 9

supply chain effectiveness

Question 10

A system that communicates across organizational boundaries is also referred to as an _____ system

Answer 10

interorganizational

Question 11

____ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for

Answer 11

operational

Question 12

which of the following is the main objective of information systems that focuses on improving supply chains?

Answer 12

accelerating product development and innovation

Question 13

In the context of business to business marketplaces, the term ______ refer to the markets that comprise of firms operating within a certain

Answer 13

vertical markets

Question 14

Distribution planning leads to the development of the overall _____ plan

Answer 14

transportation

Question 15

______ is a standard for exchanging structured information over the web

Answer 15

Extensible markup language

Question 16

Computer maker Dell realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electrionics

Answer 16

just-in-time inventory management

Question 17

______ involves the development of various resource plans to support the effcienet and effective production of goods and services.

Answer 17

Supply chain planning

Question 18

Which of the following portrays the improved integration benefit of a customer relationship management (CRM) system?

Answer 18

Information from the CRM can be integrated with other systems to streamline business processes and gain business intelligence as well as make other cross-functional systems more efficient and effective

Question 19

Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine. Fenfluramine was initially marketed by American Home Products. It was shown to cause potentially fatal pulmonary hypertension and heart valve problems. This eventually led to the withdrawal of the product and legal damages of over $13 billion. This is an example of ________.

Answer 19

a product recall

Question 20

Supply chain execution ________.

Answer 20

involves the management of product flow, information flow, and financial flow

Question 21

________ is a standard for exchanging structured information over the Web

Answer 21

Extensible Markup Language

Question 22

Which of the following is a component of an operational customer relationship management (CRM) system?

Answer 22

sales force automation

Question 23

Which of the following portrays the improved product development benefit of a customer relationship management (CRM) system?

Answer 23

tracking customer behavior over time that helps to identify future opportunities for product and service offerings

Question 24

in the order to cash process, identify the next step that the online retailer takes after creating an order for a customer

Answer 24

check and allocate stock

Question 25

Which of the following is a core business process?

Answer 25

make-to-stock

Question 26

Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the payment to the customer’s credit card. This process of selling a product or service is known as the ________ process.

Answer 26

order-to-cash

Question 27

In the procure-to-pay process, the negotiation of price and terms is followed by ________.

Answer 27

issuing the purchase order

Question 28

________ immediately after the purchase order is issued in the procure-to-pay process.

Answer 28

Invoices are received

Question 29

Receiving the goods is followed by ________ in the procure-to-pay process.

Answer 29

receiving the invoice

Question 30

________ focuses on the distribution of end products within the order-to-cash business process.

Answer 30

Outbound logistics

Question 31

_______ is a support activity

Answer 31

HR

Question 32

The features and modules that an enterprise system comes with out of the box are referred to as the

Answer 32

vanilla version

Question 33

In the 1990s, business process management was known as

Answer 33

business process reengineering

Question 34

MaxSteel inc. has been supplying steel to a well known car manufacturer, Agis Corp., for the past 3 years. concerned employees at MaxSteel blah blah blah

Answer 34

Agis Corp. is taking measures to ensure that the information shared with MaxSteel will not be shared outside their organization

Question 35

Supply chain planning begins with

Answer 35

product demand planning and forecasting

Question 36

Which one of the following statements is true about vendor-managed inventory (VMI)?

Answer 36

VMI is a form of outsourcing.

Question 37

T or F: The core business process common to most business organizations are order-to-cash, procure-to-pay and make-to-stock

Answer 37

True

Question 38

Designing and developing applications that support the primary business activities are a part of the

Answer 38

technology development activities

Question 39

System that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization

Answer 39

stand-alone applications

Question 40

The key use of order promising module of supply chain management is to _____.

Answer 40

provide answers to customer relationship management queries regarding product availability, costs, and delivery times