Ch.1 - Ch.4 Flashcards
1
Q
An era characterized by the proliferation of new device form factors, such as tablets or smartphones, which complement or even replace traditional PCs and laptops.
A
Post-PC Era
2
Q
individuals valued for their ability to interpret and analyze information
- coined by Peter Drucker
- job is to create, modify and synthesize knowledge
A
knowledge workers
3
Q
a society in which much of the labor force has migrated from manual work to work based on knowledge and information. Also referred to as the knowledge economy, new economy, the digital society, the network era, the Internet era, the knowledge economy, and the digital world.
A
knowledge society
4
Q
e-business
A
The use of nearly any information technologies or systems to support every part of the business
5
Q
the gulf between those who have ready access to computers and the Internet, and those who do not.
A
digital divide
6
Q
a period in history where the production, distribution, and control of information is the primary driver of the economy
A
Information Age
7
Q
What are the Five Megatrends of the Information Age?
A
Mobile Social Media Internet of Things Cloud Computing Big Data
8
Q
IT mega trend of moving towards Mobile devices
A
Mobile
9
Q
Mobile software programs designed to perform a particular, well-defined function
A
Apps
10
Q
new information technology originating in the consumer market that spreads to business organizations
A
Consumerization of IT
11
Q
The practice of allowing users to use their own personal devices to connect to an organizational network.
A
BYOD (bring your own device)
12
Q
consists of online media where users submit comments, photos, and videos—often accompanied by a feedback process to identify “popular” topics.
A
Social Media
13
Q
The idea that objects are becoming connected to the Internet so they can interact with other devices, applications, or services.
A
Internet of Things (IoT)
14
Q
the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
A
Cloud Computing
15
Q
the huge and complex data sets generated by today’s sophisticated information generation, collection, storage, and analysis technologies
A
Big Data
16
Q
The notion that the value of a network (or tool or application based on a network, increases with the number of other users.
A
Network effect
17
Q
In the ________ model, customers can run their own applications but have little or no control over the underlying infrastructure.
A. software as a service (SaaS) B. platform as a service (PaaS) C. data as a service (DaaS) D. infrastructure as a service (IaaS) E. none of these are correct
A
B. platform as a service (PaaS)
18
Q
The _______ characteristic of cloud computing is associated with computing resources being scaled up or down almost instantaneously and often automatically, based on user needs.
A. rapid elasticity B. on-demand self-service C. measured service D. resource pooling E. broad network access
A
A. rapid elasticity
19
Q
Cloud computing is based on a ______ model of computing, which transforms capital expenditures to operational expenditures.
A. mainframe B. business C. utility D. insourcing E. licensing
A
C. utility
Notes:
In the utility model of computing, resources are “rented” from a provider and organizations pay only for what is used. This transforms the cost of buying resources (capital expenditures) into rental payments (operational expenditures).
20
Q
All of the following are reasons underlying the trend toward cloud computing except:
A. increasing demand for storage.
B. increasing need for dedicated IS staff.
C. rising energy costs.
D. rapidly evolving hardware and software.
E. decreasing demand for bandwidth.
A
E. decreasing demand for bandwidth.
21
Q
Some top technology companies have recently come under fire because their data centers have been judged to be “dirty.” This characterization means:
A. to save money, little janitorial service is provided at the data center.
B. there is no recycling at the data centers.
C. the data centers rely heavily on environmentally unfriendly energy sources.
D. construction of the data center did not follow environmentally friendly practices.
E. none of these statements are correct.
A
C. the data centers rely heavily on environmentally unfriendly energy sources.
22
Q
Because the demands for computing resources may vary widely over time, organizations must cope with ________.
A. planned obsolescence B. bandwidth growth C. demand fluctuations D. rising energy costs E. software obsolescence
A
C. demand fluctuations
23
Q
Manufacturers of hardware and software employ the concept of _______ by designing their products to last only for a certain life span.
A. software asset management B. corrective maintenance C. planned obsolescence D. reengineering E. prototyping
A
C. planned obsolescence
24
Q
Today, organizations collect and analyze vast amounts of data for _______.
A. licensing B. outsourcing C. reengineering D. archival purposes E. business intelligence
A
E. business intelligence
25
The concept of _______requires owners of hardware and software to perform periodic replacements or upgrades.
```
A. planned obsolescence
B. reengineering
C. corrective maintenance
D. prototyping
E. software asset management
```
A. planned obsolescence
26
_______ refers to the physical pathway that is used to carry a message from a sender to a receiver.
```
A. Operating systems software
B. Network gateway
C. Transmission media
D. Network management software
E. Database management system
```
C. Transmission media
27
_______ software coordinates the interaction among users, application software, hardware, and peripheral devices.
```
A. Application system
B. E-commerce system
C. Operating system
D. Database management system
E. HTML
```
C. Operating system
28
_________ data is stored in databases or files on hard drives in order to enable an organization to process transactions or for data analysis.
```
A. Transactional
B. Performance
C. Backup
D. Operational
E. Archival
```
D. Operational
29
The _____ class of computers is any computer on a network that makes access to files, printing, communications, and other services available to users of the network or to Web users.
```
A. personal
B. workstation
C. server
D. mainframe
E. supercomputer
```
C. server
30
_________ data is stored for a short time period on hard drives in order to enable an organization to recover from a system-related disaster.
```
A. Performance
B. Transactional
C. Backup
D. Operational
E. Archival
```
C. Backup
31
The _____ class of computers is used primarily as the main, central computing system for major corporations.
```
A. mainframe
B. personal
C. supercomputer
D. server
E. workstation
```
A. mainframe
32
A private network that is used exclusively within an organization is sometimes called a(n) __________.
A. Internet
B. local area network
C. intranet
D. extranet
C. intranet
33
Public clouds __________.
A. are internal to an organization
B. can be used by anyone on a pay-per-use basis
C. do not offer rapid scalability
D. provide a high degree of control over data
B. can be used by anyone on a pay-per-use basis
34
hich of the following is an issue associated with managing IS infrastructure?
A. There is constant high demand for computing resources.
B. Cloud computing is an issue.
C. The planned obsolescence of computer hardware carries a high price tag for the environment in terms of resources needed.
D. The slower pace of IT cycles is an issue.
C. The planned obsolescence of computer hardware carries a high price tag for the environment in terms of resources needed.
35
__________ can range from spanning multiple buildings to covering the area of a city to worldwide.
A. Wide area networks (WANs)
B. Local area networks (LANs)
C. Personal area network (PANs)
D. Campus area networks (CANs)
A. Wide area networks (WANs)
36
Which of the following describes a protocol?
A. The transmission capacity of a computer or communications channel
B. The procedures that different computers follow when they transmit and receive data
C. The physical pathway used to carry network information
D. A set of numbers that identifies all computers or devices on the Internet
B. The procedures that different computers follow when they transmit and receive data
37
Hypertext Transfer Protocol is __________.
A. used to facilitate the transmission of Web pages and other information
B. used to identify and locate a particular Web page
C. the standard method for specifying the format of Web pages
D. the standard that servers use to process user requests for Web pages
D. the standard that servers use to process user requests for Web pages
38
__________ consists of remote computers connected in a single network to create a virtual supercomputer.
A. Utility computing
B. Grid computing
C. Cloud computing
D. Web hosting
B. Grid computing
39
Which of the following is the domain name for www.mayo.edu/research?
A. www
B. research
C. mayo
D. edu
C. mayo
40
Which of the following characterized the fourth generation of computing, which began in the 1990s?
A. It was the end of the mainframe era.
B .It was the beginning of the internetworking era.
C. It was the beginning of the interpersonal computing era.
D. It was the end of the interpersonal computing era.
B .It was the beginning of the internetworking era.
Notes:
It was the beginning of the interpersonal computing era. The fourth generation of computing , which began in the 1990s, marked the end of the personal computer era.
The end of the mainframe era was the third generation of computing.
The end of the interpersonal era of computing is the present, fifth generation of computing.
The beginning of the internetworking era of computing is the present, fifth generation of computing.
41
How can green computing be implemented in an organization?
A. By replacing energy-draining mainframes with more energy-efficient desktop machines
B. By using virtualization to replace hundreds of individual servers with just a few powerful mainframe computers
C. By relocating certain divisions to different areas of the world, depending upon their computing power needs
D. By taking old computers to the landfill and replacing them with just a few mainframes
B. By using virtualization to replace hundreds of individual servers with just a few powerful mainframe computers
42
IP convergence has led to which of the following?
A. Videoconferencing over IP
B. Extranets
C. TCP/IP
D. Cloud computing
A. Videoconferencing over IP
43
Which of the following best describes an extranet?
A. A network that allows people in buildings, cities, and the world to share data and other resources
B. A network that allows people within a building to share data and other resources
C. A private network that allows two or more firms to use the Internet to do business together
D. A private network that is used exclusively within an organization
C. A private network that allows two or more firms to use the Internet to do business together
44
Moore's Law states that the number of transistors on a chip will double roughly every __________ years.
A. 2
B. 5
C. 3
D. 10
A. 2
Notes:
Moore's Law states that the number of transistors on a chip will double roughly every 2 years. Dr. Moore's prediction has been fairly accurate so far
45
Roshanda, who works for a major retailer located in Seattle, wants to check the availability of some merchandise with one of her company's suppliers in New York. Roshanda also wants to verify the total amount of inventory she has ordered this month from the supplier.
Which network will Roshanda most likely use to access this information?
A. A wide area network
B. An extranet
C. A local area network
D. A private network
B. An extranet
46
TZA Solutions Corp. is considering opening a new call center in Mumbai, India.
Which of the following infrastructure plans should it consider implementing?
A. Installing its own generators because of frequent power outages
B. Creating its own roads
C. Computer sharing for efficient use of existing computers
D. Importing all equipment and workers to ensure a smooth transition
A. Installing its own generators because of frequent power outages
47
__________ is a page description language for specifying how text, graphics, video, and sound are placed on a Web page.
A. TCP/IP
B. HTML
C. HTTP
D. URL
B. HTML
48
Which of the following allow organizations to easily store, retrieve, and analyze data?
A. Cloud computers
B. Database management systems
C. Supercomputers
D. Mainframes
B. Database management systems
49
Which of the following cloud computing service structures provides only the basic capabilities of processing, storage, and networking?
A. Software as a Service (SaaS)
B. Infrastructure as a Service (IaaS)
C. Platform as a Service (PaaS)
D. Networking as a Service (NaaS)
B. Infrastructure as a Service (IaaS)
Notes:
Infrastructure as a Service (IaaS) provides only the basic capabilities of processing, storage, and networking. The customer has the most control over resources.
PaaS allows the customer to run its own applications, which are typically designed using tools provided by the service provider.
With SaaS, the customer uses only applications provided via a cloud infrastructure.
NaaS is not a type of cloud service.
50
Which of the following is the role of a client computer in client-server computing?
A. Managing network activities
B. Making requests for services
C. Storing shared data
D. Displaying Web pages
B. Making requests for services
51
An IP address is a __________.
A. 16-character English-like name
B. 32-bit number
C. 16-bit number
D. 32-character English-like name
B. 32-bit number
52
When introducing infrastructure changes, organizations using cloud computing must __________.
A. install the new applications on every device
B. ensure the availability of critical applications supplied by remote vendors
C. invest in in-house systems development
D. upgrade the software applications that they own in-house
B. ensure the availability of critical applications supplied by remote vendors
53
_______ helps to automate and transform business processes, such as accounting, inventory management, and customer relationship management.
```
A. Database management systems
B. Network management software
C. Decision support systems software
D. Application software
E. Operating systems software
```
D. Application software
54
________is a continuous process of adjusting business goals and the information systems infrastructure to achieve business objectives.
```
A. Business/IT alignment
B. Network era management
C. Hardware/software alignment
D. E-business coordination
E. Digital age evolution
```
A. Business/IT alignment
55
The three basic capabilities provided by an organization's information systems infrastructure are ________ of data.
A. storing, syncing, and sizing
B. processing, distributing, and regenerating
C. processing, storing, and transmitting
D. transmitting, reformatting, and revising
E. Storing, recalculating, and disbursing
C. processing, storing, and transmitting
56
Which of the following is NOT an element of an organization's information systems infrastructure?
```
A. Business processes
B. Hardware
C. Storage
D. Networking
E. System software
```
A. Business processes
57
The _______ breaks down business processes into individual "building blocks" that are simple, modular, reusable, and interoperable.
```
A. innovation-focused architecture
B. single-focus architecture
C. simple cloud architecture
D. simple specialized architecture
E. service-oriented architecture
```
E. service-oriented architecture
58
Web pages are stored on _______, which process user requests for those Web pages using _______.
```
A. Web servers; hypertext transfer protocol
B. PCs; hyperlinks
C. mobile devices; URLs
D. Web servers; URLs
E. Web servers; hyperlinks
```
A. Web servers; hypertext transfer protocol
59
The transmission capacity of a computer or communications channel, measured in bits per second, is called the ________.
```
A. transmission rate
B. none of these terms
C. subscription rate
D. signal strength
E. bandwidth
```
E. bandwith
60
The ______ is a large worldwide collection of networks that use a common protocol to communicate with one another.
```
A. wide area network
B. World Wide Web
C. personal area network
D. local area network
E. Internet
```
E. Internet
61
The alignment of _______ is a continuous process of adjusting business goals and the information systems infrastructure to achieve business objectives.
```
A. Web sites and customers
B. databases and networks
C. business and information technology (IT)
D. business locations and networks
E. hardware and software
```
C. business and information technology (IT)
62
Which of the following cloud computing service models allows the customer to use only applications provided by a cloud infrastructure?
```
A. Platform as a service (PaaS)
B. Software as a service (SaaS)
C. Applications as a service (AaaS)
D. Infrastructure as a service (IaaS)
E. Virtualization as a service (VaaS)
```
B. Software as a service (SaaS)
63
The cloud computing characteristic that allows users to access cloud resources quickly and easily is called ______.
```
A. measured service
B. resource pooling
C. broad network access
D. rapid elasticity
E. on-demand self-service
```
E. on-demand self-service
64
An organization's ______ enables the processing, storing, and transmitting of data.
```
A. information systems department
B. application software
C. information systems infrastructure
D. software assets
E. application architecture
```
C. information systems infrastructure
65
Which of the following are the three distinct purposes of organizational data storage?
A. Operational, backup, and archival
B. Operational, predictive, and reflective
C. Archival, retrospective, and evaluative
D. Anticipatory, regulatory, and compensatory
E. Backup, forecasting, and estimation
A. Operational, backup, and archival
66
A network that allows connected computers to share data, software applications, or other resources, typically within a limited geographic area, is called a ______.
```
A. professional area network
B. wide area network
C. local area network
D. limited area network
E. personal area network
```
C. local area network
67
Software that allows an organization to more easily store, retrieve, and analyze its data is called ________ software.
```
A. network management
B. application
C. server operating system
D. database management
E. operating system
```
D. database management
68
________ is(are) considered among the most important assets an organization has.
```
A. Warehouses
B. Buildings
C. Inventory
D. Data
E. Computers
```
D. Data
69
Organizations can utilize Web-based technologies to support proprietary, internal communications by implementing a(n) ______.
```
A. extranet
B. intranet
C. home area network
D. wide area network
E. virtual network
```
B. intranet
70
```
A(n) _______ is a collection of related data organized in a way that facilitates data searches.
A. database
B. file
C. application program
D. network
E. hard drive
```
A. database
71
```
When organizations store data for _______ purposes, the most common media used is magnetic tape due to its portability and durability.
A. archival
B. evaluative
C. predictive
D. operational
E. backup
```
A. archival
72
Many organizations are faced with the constant need to upgrade to new and improved versions of software that offer better performance and more features. This phenomenon is called _______.
```
A. software asset management
B. network obsolescence
C. hardware obsolescence
D. software obsolescence
E. replacement mandate
```
D. software obsolescence
73
Software that streamlines and automates business processes and enables organizations to use data effectively is called _______ software.
```
A. operating system
B. system
C. network management
D. server operating system
E. application
```
E. application
74
Which of the following is NOT an important consideration for organizations contemplating using the services of a public cloud service provider?
```
A. Cost
B. Security
C. Reliability
D. Complexity
E. Scalability
```
D. Complexity
75
The purpose of a ________ is primarily to provide services to users within large organizations or to Web users.
```
A. mainframe
B. client device
C. workstation
D. server
E. supercomputer
```
D. server
76
_____ ensure that different computers are able to send and receive messages to/from other computers.
```
A. Channels
B. Translation programs
C. Application software
D. Compilers
E. Protocols
```
E. Protocols
77
Which of the following is NOT contributing to the challenge organizations face in managing their IT infrastructures?
```
A. Increasing availability of talented IT professionals
B. Increasing demand for storage
C. Evolving hardware and software
D. Increasing demand for bandwidth
E. Rising energy costs
```
A. Increasing availability of talented IT professionals
78
When organizations obtain services from a cloud service provider such as Amazon on a pay-per-use basis, they are using a _____ cloud.
```
A. local
B. public
C. flexible
D. innovative
E. private
```
B. public
79
_______ software is necessary to enable the application software to interact with the various types of hardware.
```
A. Communication
B. Client-side
C. Database management
D. Personal productivity
E. System
```
E. System
80
```
The ______ component of the IS infrastructure consists of the computers that run the applications and databases necessary for processing transactions or analyzing business data.
A. hardware
B. data center
C. system software
D. networking
E. storage
```
A. hardware
81
What became the "currency of the realm"? Who predicted it? What age do we now live in?
* information
* Alvin Toffler
* Information Age
82
How has the suppliers' bargaining power been influenced by the internet?
The internet has provided them with more suppliers and buyers
83
How has the customers' bargaining power been influenced by the internet?
The internet has given customers wider choices that lead to lower switching costs and higher bargaining power
84
How has the threat to new entrants into the market been influenced by the internet?
The internet has reduced the difficulty of obtaining critical resources and reduced barriers to entry
85
True or False? Is the lowest-cost provider offering the best-price in its industry?
True
86
True or False? Is the best-cost provider strategy also the lowest-cost provider?
False
87
Key Performance Indicators (KPIs)
Summary performance metrics used to assess how well a company is achieving its goals.
88
What level are structured decisions made?
Operational level
89
What level are semistructured decisions made?
Managerial level
90
What level are unstructured decisions made?
Executive level
91
Make routine day to day decisions
Organizational level
92
Make tactical decisions
Managerial level
93
Make strategic decisions
Executive level
94
What are the 5 parts of the business model?
1. What does a company do?
2. How does a company uniquely do it?
3. In what way does the company get paid for doing it?
4. What are the key resources and activities needed?
5. What are the costs involved?
95
Value Proposition
the utility that the company's product or service has to offer to customers
96
Freeconomics
when a company provides free goods and services to customers as a business strategy to gain competitive advantage
97
Information technology (IT) includes:
Hardware, software, and telecommunications networks
98
The ______ Act of 1986 made is much more difficult for anyone, including the government, to eaves drop on phone conversations.
Electronic Communications Privacy Act
99
An Online Analytical Processing (OLAP) system is an example of a(n) _____ system.
Business Intelligence
100
With respect to the types of information systems used in organizations, a grocery store checkout cash register with a connection to a network is an example of a(n) ________.
Transaction processing
101
At the ____ level of a firm, the routine day-to-day business processes and interactions with customer service.
Operational
102
A ________ is defined as an economic system in which assets are shared between private individuals, either free or for a fee.
Sharing Economy
103
The steps (in order) in the disruptive innovation cycle is_______.
Choosing, Matching, Executing and Assessing
104
A metric deemed most critical to accessing programs toward a certain goal is referred to as a(n)_________.
Key Performance Indicator
105
At the _____ level of organization, function manager's focus on monitoring and controlling operational-level activities and providing information to the higher level of the organization.
Executive Level
106
The ability to adapt to increase or decrease in demand for processing or data storage is known as _______.
Scalability
107
Timothy was reading tournament results of the football World cup matches on infogaolistic.com. As he was going through the results, an advertisement of new football studs popped up. This is an example of ________ advertising
Contextual
108
A recent trend in display advertising has been _______ advertising, where the ads placed on a page are some way related to the content of that page.
Cotextual
109
Which of the following statements is true about an operational system?
It consists of narrow and simple updates and queries.
110
Human resource activities ______.
Are classified as a support activity since the primary activities cannot be accomplish without the employees to perform them.
111
efficiency
The extent to which goals are accomplished faster, at lower cost, or with relatively little time and effort.
112
The extent to which goals or tasks are accomplished well.
effectiveness
113
An information technology that enables a firm to accomplish a task or goal or to gain or sustain a competitive advantage in some way.
enabling technology
114
The top level of the organization, where executives focus on long-term strategic issues facing the organization.
executive level
115
Being the first to enter a market.
first-mover advantage
116
Freeconomics-based revenue model where basic services are offered for free, but a premium is charged for special features
freemium
117
A cross-organizational-level informaiton system designed to support a specific functional area.
functional area information system
118
An international business strategy employed to achieve economies of scale by producing identical products in large quantities for a variety of different markets
global business strategy
119
An international business strategy that views the international business as an extension of the home business.
home-replication strategy
120
A strategy to offer the best prices in the industry on goods or services.
low-cost leadership strategy
121
managerial level
The middle level of the organization, where functional managers focus on monitoring and controlling operational-level activities and providing information to higher levels of the organization.
122
A decentralized international business strategy using a federation of associated business units, employed to be flexible and responsive to the needs and demands of heterogeneous local markets.
multidomestic business strategy
123
The bottom level of an organization, where the routine, day-to-day business processes and interactions with customers occur.
operational level
124
The process of analyzing an organization's activities to determine where value is added to products and/or services and the costs that are incurred for doing so.
value chain analysis
125
The summary of a business's strategic direction, outlining how the objectives will be achieved; a business model specifies how a company will create, deliver, and capture value.
business model
126
Using information systems to do an activity faster, cheaper, and perhaps with more accuracy and/or consistency.
automating
127
What is the term that represents the principal that all internet data should be treated the same?
Net neutrality
128
Identify a key driver for m-commerce.
Local-based services
129
The concept of the Long Tail refers to a focus on ______
Niche markets
130
A way to ensure that a company's site is on the first page users when looking for a specific term is using _____ advertising.
Search
131
Porsche, Nordstrom, and IBM are examples of companies that pursue which type of strategy?
A differentiation strategy
132
At the executive level of decision making, information systems are used to __________.
obtain aggregate summaries of trends and projections of the future
133
Companies pursuing a __________ business strategy attempt to achieve economies of scale by developing products for the global market, which can be sold in large quantities.
global
134
The approach Flickr is using is called?
Freemium
135
At the operational level of decision making of a firm, information systems are designed to __________.
automate repetitive activities
136
Reducing costs and time to complete repetitive tasks are goals to achieve operational ______________.
effectiveness
137
Information is best described as ______________.
a representation of reality
138
__________ allow computers to share information and services, enabling the global collaboration, communication, and commerce we see today.
Telecommunications networks
139
Which of the following ethical issues has become a greater concern because of the rise of the Internet?
Protection of personal privacy
140
Which of the following statements is true of equality in access to information technology?
Although it is shrinking in the United States, the digital divide still exists.
141
__________ is the moving of business processes or tasks to another company.
Outsourcing
142
Which of the following is an ethically acceptable use of intellectual property?
Copying your digital music library to a new MP3 player
143
Which of the following is known as the third IT megatrend?
The Internet of Things (IoT)
144
Which of the following is an example of green computing?
Changing the power-saving setting on all of an organization's computers
145
Which of the following infrastructure plans should it consider implementing?
Installing its own generators because of frequent power outages
146
How can green computing be implemented in an organization?
By using virtualization to replace hundreds of individual servers with just a few powerful mainframe computers
147
The __________ is defined as the percentage of visitors who leave a Web site after viewing a particular page.
exit rate
148
Which of the following best describes reintermediation?
Designing business models that reintroduce middlemen in order to reduce the chaos brought on by disintermediation
149
Which of the following scenarios is an example of government-to-citizen electronic commerce?
Juanita signing up for city water and sewer services and paying her bill for the services online
150
Bounce Rate
reflects the percentage of users for whom a particular page is the only page visited on a Web site during a session. In other words, it is the percentage of single-page visits.
151
The click-through rate is
the number of surfers who click on an ad divided by the number of times it was displayed.
152
The conversion rate
The conversion rate reflects the percentage of visitors who actually perform the marketer’s desired action, such as making a purchase.
153
The exit rate is defined as
the percentage of visitors who leave the Web site after viewing a particular page; in other words, it is the last page that users view before moving on to a different site, or closing their browser window.
154
Check the site’s __________ yourself when shopping online. Make sure that the company with which you’re about to do business does not share any information you would prefer not to be shared with other businesses.
privacy policy
You should make sure your browser has encryption, not decryption.
You should not give out information, such as your Social Security number, unless you know what the other entity is going to do with it.
You should not assume the site provides refunds for all purchases. Make sure that you can return unwanted/defective products for a refund.
155
______ is an e-commerce company that engages in group buying.
Groupon
156
What is Group Buying
With group buying, companies negotiate special volume discounts with local businesses and offer them to their members in the form of “daily deals”; if enough people agree to purchase the product or service, the customers typically get significant discounts over the original purchase price. eBay is not the best example. It allows individuals to sell products to other individuals. Amazon is not the best example. Macy’s is not the best example.
157
Web Assist
A site offering free tutorials in all Web development technologies, does not exemplify an e-commerce activity because its offerings are free.
158
Movie Magic
Movie Magic, a movie guide giving online reviews of movies from various countries, does not exemplify an e-commerce activity because its offerings are free.
159
Fun Skool
a gaming Web site providing a range of free online Flash games, does not exemplify an e-commerce activity because its offerings are free.
160
Mass customization
helps firms tailor their products and services to meet a customer’s particular needs on a large scale. For example, customers can design personalized tennis shoes at Nike.com.
161
Reintermediation
refers to the design of business models that reintroduce middlemen in order to reduce the chaos brought on by disintermediation.
162
Disintermediation
involves cutting out the middleman and reaching customers more directly and efficiently.
163
Which of the following describes dynamic pricing?
Adjusting prices continually to meet the characteristics and needs of individual customers and situations
164
Economic changes
increases in international trade, in the development of global financial systems and currency, and in the outsourcing of labor
165
cultural changes
increases in the availability of multiculturalism through television and movies; the frequency of international travel, tourism, and immigration; the availability of ethnic foods and restaurants
166
technological changes
the development of low-cost computing platforms and communication technologies
167
3 effects of globalization are:
economic changes, technological changes, and cultural changes.
168
To make sure one's online shopping experience is a good one, a customer can take a few additional steps to maintain his privacy:
1. choose websites that are monitored by independent organizations
2. avoid having cookies
3. visits sites anonymously
4. use caution when requesting confirmation email
5. beware what you post or say to others.
169
Executives
strategic decision making
| unstructured
170
Managerial
tactical and semi-structured decision making
171
Organizational
Routine day-to-day decision making
172
Operational
Structured decision making
173
At a managerial level (tactical)
at the managerial level of the organization, functional m managers focus on monitoring and controlling operational-level activities and providing information to higher levels of the organization. Focus on effectively utilizing and deploying organizational resources to achieve the strategic objectives of the organizations.
174
Which of the following is a geoeconomic challenge of operating in the digital world?
differences in network infrastructures
175
Which of the following is a cultural challenge of operating in the digital world?
differences in power distance and uncertainty avoidance
176
The internet of things and the massive amount of data generated enabled the creation of service-oriented business models. Identify this model.
Servitization
177
Which of the following is a governmental challenge of operating in the digital world
Import and Export regulations
178
Which of the following statements is true about information systems (IS) and information technology (IT)?
IT programs are more technical in nature than IS programs.
179
Which of the following IS personnel is responsible for managing disaster recovery within an organization?
IS security manager
180
Which of the following is the highest-ranking IS personnel responsible for strategic planning and IS use throughout a firm?
chief information officer
181
In information systems management, a systems consultant is responsible for ________.
providing information systems knowledge to external clients
182
Connecting host computers and their networks together to form even larger networks is called ________.
internetworking
183
The process of connecting separate information systems and data to improve business processes and decision making is known as ________.
systems integration
184
The executive level of an organization is also known as the ________ level.
strategic
185
operating systems are often written in _____, a very low-level computer programming language that allows the computer to operate quickly and efficiently
Assembly language
186
The operating system of a computer is an example of ________ software.
Systems
187
Which of the following statements is true about the platform as a service model?
The customer can run his or her own applications that are typically designed using tools provided by the service provider
188
Which of the following statements is true about the infrastructure as a service model?
The computer has to manage the licenses for the operating systems being used.
189
Which of the following statements is true about a Uniform Resource Locator?
It is used to identify and locate a particular Web page.
190
Online retailer Amazon.com is an example of a ________ company.
click-only
191
Bookseller Barnes & Noble is an example of a _________ company.
click-and-mortar
192
Companies following a __________ business strategy choose to operate solely in the traditional physical markets, approaching business activities in a traditional manner.
brick-and-mortar
193
Walmart.com is an example of a ________ retailer.
bricks-and-clicks
194
Which of the following is a disadvantage of e-tailing?
It requires additional time for products to be delivered.
195
When shoppers come into a store to evaluate the look and feel of a product, just to then purchase it online or at a competitor's store is known as
showrooming
196
Some search engines offer to elevate a page's position in the organic results after paying a fee. This is known as ________.
paid inclusion
