quiz 2- chapter 3 Flashcards
culture
any combination of the languages, beliefs, values, norms, behaviours and even material objects that are passed from one generation to the next
or
a collection of beliefs, rules and practices that are shared by a group of people
subculture
the values and practices of a group that distinguish it from the larger culture
ethnic
comes from the green word ‘ethnos’ which means people.
relating to groups of people with a common racial, religious, linguistic, or cultural heritage
what percent of people in Canada are born outside of Canada
20.6 percent
ethnocentrism
is the tendency to use our own culture’s standards as the yardstick to judge everyone; the belief in the superiority of one’s own group or culture.
prejudice
means “prejudging” or coming to conclusions about a person or group on the basis of untested assumptions.
SMILE principle
Sensitivity- be sensitive to the needs of the client
Mutual Respect- the client who feels respected feels valued. this enhances and promotes trust
Interest- interest in the client as a person helps make the health care experience positive
Language- adapt to language barriers
Explanation- explain clearly to the client and the family
types of facilities
office and community, clinics, alternative/allied health care, hospital, dental
attributes of us
•Professionalism•Appearance•Manner•Analytic thinker•Good judgment•Approachable & friendly•Get along well with others•Calm demeanour•Responsible•Flexible/adaptable•Empathetic
skills of us
•Organizational skills•Effective Communicator•Keyboard speed & accuracy•Computer literacy•Health-care terminology•Understanding of anatomy, physiology, pharmacology & diagnostics•Medical transcription
steps to decision making
Guide to conduct & decision
making
Autonomy is the right to make decision without coercion
Veracity is honesty & integrity in words & actions
Faithfulness is meeting the realistic expectations of others
Beneficence is to benefit others and act in their best interests
Justice is rights & fairness in moral/legal issues
ethic principals
what do they provide?
Ethical principles provide guidance for moral action and ethical decision making. Understanding and accepting someone else’s ethical stand does not mean your are compromising your own ethical principles.
components of email communication
proper email address, subject line, short and to the point, no slang, answer promptly, keep the message thread intact, proofread, we aware of security.
telephone skills
When the phone rings, stop what you are doing.
Focus all of your attention on the caller.
•If someone approaches you while you are on the telephone, make eye contact, nod, or wave, but remain focused on the caller
Do not chew gum, eat or drink while talking on the telephone.
•Smile when you answer the phone.
•Speak more slowly than you usually do.•
Pronounce each word clearly.•
Be expressive, avoiding a monotone.
•Avoid a casual tone and slang.
Use proper grammar.
differences in beliefs and practices
Be alert to differences in how individuals view health care and match your approach to that of their expectations.
Many cultures do not accept the concept of chronic illness. When you feel better – your are cured. When you feel poorly - this is a new illness
Some cultures link health and wellness, especially mental health, to the spiritual world. Such beliefs may influence anything from the food they eat to when they bathe. Regardless if these beliefs have any basis in fact, clients are more likely to do well if they are confident in and comfortable with their heath-care providers and treatment.
Advanced technology makes it possible to prolong life for terminally ill clients. Some individuals want every measure possible used to sustain life; others advocate little or no intervention. These decisions reflect cultural and religious beliefs and practices
Differences in beliefs and practicesIn contemporary Western society, mothers often work fulltime outside the home, relegating child care to a hired nanny or a daycare centre. In other cultures, the mother is more likely to seek work where they can take the child or have extended family members care for the child in the mothers absence
