quiz 2- chapter 3

Question 1

culture

Answer 1

any combination of the languages, beliefs, values, norms, behaviours and even material objects that are passed from one generation to the next

or

a collection of beliefs, rules and practices that are shared by a group of people

Question 2

subculture

Answer 2

the values and practices of a group that distinguish it from the larger culture

Question 3

ethnic

Answer 3

comes from the green word ‘ethnos’ which means people.

relating to groups of people with a common racial, religious, linguistic, or cultural heritage

Question 4

what percent of people in Canada are born outside of Canada

Answer 4

20.6 percent

Question 5

ethnocentrism

Answer 5

is the tendency to use our own culture’s standards as the yardstick to judge everyone; the belief in the superiority of one’s own group or culture.

Question 6

prejudice

Answer 6

means “prejudging” or coming to conclusions about a person or group on the basis of untested assumptions.

Question 7

SMILE principle

Answer 7

Sensitivity- be sensitive to the needs of the client
Mutual Respect- the client who feels respected feels valued. this enhances and promotes trust
Interest- interest in the client as a person helps make the health care experience positive
Language- adapt to language barriers
Explanation- explain clearly to the client and the family

Question 8

types of facilities

Answer 8

office and community, clinics, alternative/allied health care, hospital, dental

Question 9

attributes of us

Answer 9

•Professionalism•Appearance•Manner•Analytic thinker•Good judgment•Approachable & friendly•Get along well with others•Calm demeanour•Responsible•Flexible/adaptable•Empathetic

Question 10

skills of us

Answer 10

•Organizational skills•Effective Communicator•Keyboard speed & accuracy•Computer literacy•Health-care terminology•Understanding of anatomy, physiology, pharmacology & diagnostics•Medical transcription

Question 11

steps to decision making

Answer 11

Guide to conduct & decision
making
Autonomy is the right to make decision without coercion
Veracity is honesty & integrity in words & actions
Faithfulness is meeting the realistic expectations of others
Beneficence is to benefit others and act in their best interests
Justice is rights & fairness in moral/legal issues

Question 12

ethic principals

what do they provide?

Answer 12

Ethical principles provide guidance for moral action and ethical decision making. Understanding and accepting someone else’s ethical stand does not mean your are compromising your own ethical principles.

Question 13

components of email communication

Answer 13

proper email address, subject line, short and to the point, no slang, answer promptly, keep the message thread intact, proofread, we aware of security.

Question 14

telephone skills

Answer 14

When the phone rings, stop what you are doing.
Focus all of your attention on the caller.
•If someone approaches you while you are on the telephone, make eye contact, nod, or wave, but remain focused on the caller
Do not chew gum, eat or drink while talking on the telephone.
•Smile when you answer the phone.
•Speak more slowly than you usually do.•
Pronounce each word clearly.•
Be expressive, avoiding a monotone.
•Avoid a casual tone and slang.
Use proper grammar.

Question 15

differences in beliefs and practices

Answer 15

Be alert to differences in how individuals view health care and match your approach to that of their expectations.
Many cultures do not accept the concept of chronic illness. When you feel better – your are cured. When you feel poorly - this is a new illness
Some cultures link health and wellness, especially mental health, to the spiritual world. Such beliefs may influence anything from the food they eat to when they bathe. Regardless if these beliefs have any basis in fact, clients are more likely to do well if they are confident in and comfortable with their heath-care providers and treatment.
Advanced technology makes it possible to prolong life for terminally ill clients. Some individuals want every measure possible used to sustain life; others advocate little or no intervention. These decisions reflect cultural and religious beliefs and practices

Differences in beliefs and practicesIn contemporary Western society, mothers often work fulltime outside the home, relegating child care to a hired nanny or a daycare centre. In other cultures, the mother is more likely to seek work where they can take the child or have extended family members care for the child in the mothers absence

Question 16

language difficulties

Answer 16

Communication is a significant cross-cultural barrier. Language difficulties may cause a person to put off making an appointment, leading to worsening health problems.Speaking clearly does not mean using “baby talk” or raising your voice. Clear and simple sentences in a normal tone, with occasional pauses to allow for questions, is beneficial