quiz 2

Question 1

Geotracking is NOT a ___________for mobile devices. —

Answer 1

security measure

Question 2

Geotracking occurs when a mobile device records the___________________________________. This is actually a security concern for many mobile —

Answer 2

location of the device periodically and stores the information in a central location

Question 3

Screen locks (including passcode locks, fingerprint locks, PIN locks, face locks, and swipe locks), patching/updates, anti-virus, and failed login attempt restrictions are all considered to be ___________________for mobile devices. —

Answer 3

security measures

Question 4

OS updates ensure that the _____________has the latest updates from the vendor. —

Answer 4

operating system

Question 5

Security patches and operating system updates are as important for mobile devices as they are for_______________________. —

Answer 5

desktop and laptop computers

Question 6

Because the shared folder ends with a dollar sign, you should know it has the following qualities: —-

Answer 6

It is hidden. / It requires administrative privileges to access.

Question 7

The Terminal Access Controller Access-Control System (TACACS) protocol suite separates ___________and _______________into two different processes, with accounting as a third process. —

Answer 7

authentication and authorization

Question 8

Remote Authentication Dial-In User Server (RADIUS), which was originally designed to authenticate____________, combines the authentication and authorization steps into a single process. —

Answer 8

dial-up users

Question 9

Single-factor authentication validates a user through a _____________credentials. —

Answer 9

single set of

Question 10

The most common type of single-factor authentication is _______________authentication. —

Answer 10

password-based

Question 11

Single-factor authentication will authorize you to connect to certain devices but does not really provide _____________as a second process. —

Answer 11

authorization

Question 12

Multifactor authentication employs the use of two or more of the following authentication methods: —

Answer 12

something you have, something you know, something you are, somewhere you are, and something you do.

Question 13

Multifactor authentication will authorize you to connect to certain devices but does not really provide _____________as a second process. —

Answer 13

authorization

Question 14

You should use Windows 8 Upgrade Assistant to ensure that all the hardware in the _____________computer is compatible with Windows 8. —

Answer 14

Windows 7

Question 15

You should not use Windows 7 Upgrade Assistant. This tool is used when you want to upgrade from Windows _______ to Windows 7. —

Answer 15

Vista

Question 16

You should not use Windows Easy Transfer. This tool is used ______________________from an older version of Windows to ensure that these files and settings can be copied into the new version of Windows. It is used to transfer files and settings from XP, Vista, or Windows 7 or 8 to another installation of Windows 8 or prior. Windows Easy Transfer was discontinued in Windows 10. —

Answer 16

to save your files and settings

Question 17

Microsoft Assessment and Planning Toolkit. This tool is an automated, multi-product planning and_ _______________________. It provides detailed readiness assessment reports, executive proposals, and actionable recommendations. It works with Windows 7 Service Pack 1, Windows 8, Windows 8.1, Windows Server 2008 R2 SP1, Windows Server 2012, and Windows Server 2012 R2. —

Answer 17

assessment tool for quicker and easier migrations

Question 18

A _________printer is one that is attached to a local machine. The local machine owner can choose with whom to _______ the printer. This is an ideal situation for printing in a workgroup. —

Answer 18

shared / Share

Question 19

Connecting a network shared printer would not be appropriate in a workgroup where a co-worker has a printer ___________________and others can already print to it. —

Answer 19

attached to her computer

Question 20

To be able to establish a Remote Assistance session, your user account must be a member of the _____________ group on the user’s computer or be configured as a member of the Remote Assistance Helpers group in Group Policy —

Answer 20

Administrators

Question 21

Proxy settings identify a __________on the local network that is used to access the Internet. —

Answer 21

proxy server

Question 22

Firewall settings are configured in the Windows Firewall console, which is located in —

Answer 22

Control Panel.

Question 23

An alternate IP address is particularly useful to ensure that you can connect to a network in the event that the first choice for —..

Answer 23

connection is not available

Question 24

Network card properties can be used to optimize the performance of the network card. These properties that you should understand include —

Answer 24

duplexing, speed, Power over Ethernet (PoE), and Quality of Service (QoS).

Question 25

Duplexing is how communication takes place. There are three duplexing options: ---

Answer 25

full duplexing, half duplexing, and auto duplexing.

Question 26

Full duplexing allows a network card to _______________at the same time. ---

Answer 26

send and receive

Question 27

Half duplexing allows a network card to _____________in only one direction at a time. ---

Answer 27

send or receive

Question 28

Full-duplex mode is ___________as fast as half-duplex mode. ---

Answer 28

twice

Question 29

Auto duplexing means that the network card will ________________ to the mode of the network device that is operating at the lowest capacity. ---

Answer 29

configure itself

Question 30

The speed of the network card is different from duplexing. The speed is determined by the ________ used on the network. ---

Answer 30

media

Question 31

A workgroup is recommended when five computers need to be networked, and the users need to _________________________________ of their shared resources.

Answer 31

share files and print services and manage the administration

Question 32

Windows 7, Windows 8, Windows 8.1, and Windows 10 use the _____________to display two side-by-side applications, which are also referred to as side-by-side apps. ---

Answer 32

snap function

Question 33

The Metro User Interface (Metro UI) also allows you to _______ applications. ---

Answer 33

snap function

Question 34

Error-checking, defragmentation, and backup are all utilities that can be accessed in the ---

Answer 34

Tools tab,

Question 35

This occurs when settings are changed or purchases made that you did not initiate. If this occurs, you should immediately change your account password. ---

Answer 35

Unauthorized account access

Question 36

Unauthorized root access usually results in settings changes that are not normally under regular user control ---

Answer 36

Unauthorized root access

Question 37

The camera and microphone can be remotely activated by a hacker, allowing them to spy on you when apps are open. ---

Answer 37

Unauthorized camera/microphone activation -

Question 38

A low disk space warning alert is __________a symptom of malware infection. ---

Answer 38

not generally

Question 39

Junk email is _____________ a sign of malware infection. ---

Answer 39

not usually

Question 40

Acceptable behavior for customer service include the following

Answer 40

1. Use proper language. Avoid jargon, acronyms, and slang. 2. Maintain a positive attitude. 3. Listen and do not interrupt the customer. 4. Be culturally sensitive. 5. Be on time. If you will be late, contact the customer. 6. Avoid distractions. 7. do not take personal calls. 8. Avoid talking to co-workers while interacting with customers unless it is an emergency. 9. Keep personal interruptions to a minimum.

Question 41

Deal appropriately with difficult customers or situations. Avoid ---

Answer 41

arguing with customers. // Do not become defensive. // Do not minimize the customer's problems. // Avoid being judgmental. // Clarify the customer's statements by asking open-ended questions to narrow the scope of the problem. // Restate the issue or question to verify that you understand.

Question 42

Do not disclose experiences via ---

Answer 42

social media outlets.

Question 43

A computer's UPS is designed to provide _____________power to a computer when its normal power source becomes unavailable. ---

Answer 43

short-term backup

Question 44

A UPS also protects the computer from ___________in the amplitude of its power source signal that occur normally during daily operation. ---

Answer 44

surges

Question 45

Furthermore, a UPS can send a signal through a computer's serial port to indicate that power levels are ---

Answer 45

below acceptable levels.

Question 46

If a UPS emits a high-pitched sound, it indicates that the UPS ____________________________to the UPS. ---

Answer 46

is unplugged or no power is available