6431

Question 1

When a technician needs to use the System Recovery Options on a Windows 7 computer, he needs to boot the computer from the

Answer 1

installation CD/DVD.

Question 2

You should press the _____ key to start ASR during the text mode setup phase of Windows XP.

Answer 2

F2

Question 3

ASR accesses the backup files to read the saved disk configuration and tries to

Answer 3

restore all the disk configurations.

Question 4

Pressing the ___ key does not start ASR during the text mode setup phase of Windows 7.

Answer 4

F6

Question 5

Pressing the _____key is required to install a third-party SCSI or RAID driver during the setup process for windows 7. The _____ key is provided strictly as a means to install OEM drivers for mass storage devices only.

Answer 5

F6

Question 6

Pressing the ____ key does not start ASR during the text mode setup phase of Windows 7.

Answer 6

F8

Question 7

The ____ key is used to accept the End-User License agreement during the setup process for widows 7.

Answer 7

F8

Question 8

A STOP error, also known as a ________________________, is a proprietary crash screen for the Windows operating system.

Answer 8

Blue Screen of Death (BSOD)

Question 9

The __________ will display an error message with a hexadecimal code that indicates what is wrong.

Answer 9

BSOD

Question 10

Most _______ errors can be researched in Microsoft’s Knowledge Base.

Answer 10

BSOD

Question 11

For a BSOD You should also examine ____________________ to see if you can discover the problem.

Answer 11

system log files

Question 12

In most cases, a ______________occurs because of a change that has been made to the system. If a simple reboot does not resolve the _____________, then you need to roll back your system changes.

Answer 12

BSOD

Question 13

A _______________________ generates a series of beeps. The number of beeps usually translates into a certain type of error, usually involving the memory or processor.

Answer 13

POST error

Question 14

Runtime errors are caused by corrupted or malfunctioning system files or software executables. Sometimes runtime errors are also considered

Answer 14

illegal operations.

Question 15

_______________________ are caused when an application instruction to the processor specifies an operation that is unknown to the operating system or processor. Often_____________________________ will not occur if the application is restarted.

Answer 15

Illegal operations

Question 16

The Windows and Macintosh operating systems both have proprietary

Answer 16

screen crashes.

Question 17

The ___________________________________ is a spinning multicolored pinwheel mouse pointer that signifies that the Apple computer is running low on resources.

Answer 17

Pinwheel of Death (PWOD)

Question 18

First, try restarting the computer. Then you can try closing open applications, checking Safari settings, performing an Archive and Install process. If none of these solutions work, try —

Answer 18

adding memory, freeing up disk space, or deleting problematic application .plist files