Quiz 1

Question 1

Uses

Answer 1

career, personal hobbies, civic engagements

Question 2

Effective Communication in the Worklife

Answer 2

• major factor in job interviews/hiring/termination
• 70-80 percent of the workday
• life or death in some occupations

Question 3

Two Elements

Answer 3

critical thinking and clear communication

Question 4

critical thinking

Answer 4

• focused, organized
• relationship among ideas
• avoid holes aka ideas that don’t connect

Question 5

communication both verbal and nonverbal

Answer 5

have good tone, rate, inflection, pronunciation, and eye contact

Question 6

stage fright

Answer 6

anxiety over the prospect of speaking

Question 7

how to help stage fright

Answer 7

experience, preparation, positive thinking, intrapersonal communication, visualization, don’t expect perfection

Question 8

intrapersonal communication

Answer 8

communication with self

Question 9

interpersonal communication

Answer 9

communication with others

Question 10

encoding

Answer 10

nonverbals used to present a message

Question 11

decoding

Answer 11

the audiences personal understanding of the message- often leads to misunderstandings

Question 12

Methods of Delivery

Answer 12

manuscript, memory, impromptu, extemporaneous

Question 13

manuscript

Answer 13

written out fully, read to audience

Question 14

memory

Answer 14

written out fully, delivered from memory

Question 15

impromptu

Answer 15

little or no immediate preparation

Question 16

extemporaneous

Answer 16

carefully prepared and rehearsed, presented from brief notes, may be different each time presented, sounds spontaneous. THE GOAL

Question 17

culture

Answer 17

• a LEARNED set of beliefs that affects a group of people

- shapes our view of the world

Question 18

ethnocentrism

Answer 18

idea that our own culture, values, group of people are superior to others AVOID when speaking