Quiz 1 Flashcards
Uses
career, personal hobbies, civic engagements
Effective Communication in the Worklife
- major factor in job interviews/hiring/termination
- 70-80 percent of the workday
- life or death in some occupations
Two Elements
critical thinking and clear communication
critical thinking
- focused, organized
- relationship among ideas
- avoid holes aka ideas that don’t connect
communication both verbal and nonverbal
have good tone, rate, inflection, pronunciation, and eye contact
stage fright
anxiety over the prospect of speaking
how to help stage fright
experience, preparation, positive thinking, intrapersonal communication, visualization, don’t expect perfection
intrapersonal communication
communication with self
interpersonal communication
communication with others
encoding
nonverbals used to present a message
decoding
the audiences personal understanding of the message- often leads to misunderstandings
Methods of Delivery
manuscript, memory, impromptu, extemporaneous
manuscript
written out fully, read to audience
memory
written out fully, delivered from memory
impromptu
little or no immediate preparation
extemporaneous
carefully prepared and rehearsed, presented from brief notes, may be different each time presented, sounds spontaneous. THE GOAL
culture
- a LEARNED set of beliefs that affects a group of people
- shapes our view of the world
ethnocentrism
idea that our own culture, values, group of people are superior to others AVOID when speaking
