Quiz 1 Flashcards
line employee
actually performing the tasks
staff employees
support function
exempt employees
salaried workers
non-exempt employees
hourly wage workers
types of HR challenges
environmental, organizational, individual
HR strategy
using HR to gain a competitive edge
HR fit
how well HR strategies fit with organizational strategies & goals
HR audit
examining how effectively/ineffectively an organization is using HR
types of organizational structures
hierarchical, flat, boundary-less
work flow analysis
examines how work adds value to an organization
business process reengineering
can combine/eliminate steps to become more productive
self-managed team
cross-trained; can lead & manage itself
problem solving team
voluntary & temporary
task force team
special kind of problem solving team that solves complex issues; cross-functional people
motivation
that which energizes & directs human behavior
Hersberg’s 2 factor theory
hygiene and motivation factors
work adjustment theory
fit between employee needs/abilities and the job
goal-setting theory
clear, challenging, attainable goals work the best; feedback is very important
job enlargement
horizontal loading; increasing the scope of your responsibilities
job enrichment
vertical loading
elements of a job description
identification information
job summary
duties/responsibilities
minimum qualifications
equal pay act of 1963
females and males in the same position must be paid the same
americans with disabilities act 1990
reasonable accommodations must be made for those with disabilities (that interfere with major life functions)
civil rights act of 1964
protects gender, race, religion, color, and national origin
discrimination
treating someone differently based on prejudice, usually a minority
adverse impact
unintentional discrimination
disparate treatment
intentional discrimination
quid quo pro
suffering tangible employment consequences if sexual favors aren’t performed
hostile work environment
repeated sexual or gender stereotyped abuse that interferes with work
diversity
characteristics that make us different
benefits of diversity
better problem solving, better marketing, increased creativity, greater system flexibility
challenges of diversity
individual vs. group, conflict, segmented communication network, the glass ceiling
potential reasons for the glass ceiling
home/family life, male-dominated, exclusion from communication, sexual harassment
examples of environmental HR challenges
diversity, globalization, legislation, natural disasters, evolving work & family roles
examples of organizational challenges in HR
decentralization, downsizing, restructuring, culture, outsourcing
examples of individual challenges in HR
ethical dilemmas, productivity, empowerment, brain drain, job insecurity
motivators
responsibility, achievement, opportunities for advancement, recognition
hygiene factors
working conditions, pay, benefits, relationships
ideal behavior strategy
best way to achieve fair employment is to make decisions without regard to race, sex, religion, etc.
affirmative action strategy
best way to achieve fair employment is to make decisions, at least in part, on the basis of race, sex, religion, etc.
5 ways to avoid pitfalls in equal employment
provide training, establish complain resolution process, document decisions, be honest, and ask only for info you need to know
diversity management
recognizes that traditional firms, where white males are the majority, are becoming a thing of the past
human resources
obtaining, retaining, valuing employees
