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Mang 330 > Quiz 1 > Flashcards

Quiz 1 Flashcards

1
Q

line employee

A

actually performing the tasks

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2
Q

staff employees

A

support function

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3
Q

exempt employees

A

salaried workers

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4
Q

non-exempt employees

A

hourly wage workers

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5
Q

types of HR challenges

A

environmental, organizational, individual

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6
Q

HR strategy

A

using HR to gain a competitive edge

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7
Q

HR fit

A

how well HR strategies fit with organizational strategies & goals

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8
Q

HR audit

A

examining how effectively/ineffectively an organization is using HR

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9
Q

types of organizational structures

A

hierarchical, flat, boundary-less

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10
Q

work flow analysis

A

examines how work adds value to an organization

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11
Q

business process reengineering

A

can combine/eliminate steps to become more productive

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12
Q

self-managed team

A

cross-trained; can lead & manage itself

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13
Q

problem solving team

A

voluntary & temporary

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14
Q

task force team

A

special kind of problem solving team that solves complex issues; cross-functional people

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15
Q

motivation

A

that which energizes & directs human behavior

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16
Q

Hersberg’s 2 factor theory

A

hygiene and motivation factors

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17
Q

work adjustment theory

A

fit between employee needs/abilities and the job

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18
Q

goal-setting theory

A

clear, challenging, attainable goals work the best; feedback is very important

19
Q

job enlargement

A

horizontal loading; increasing the scope of your responsibilities

20
Q

job enrichment

A

vertical loading

21
Q

elements of a job description

A

identification information
job summary
duties/responsibilities
minimum qualifications

22
Q

equal pay act of 1963

A

females and males in the same position must be paid the same

23
Q

americans with disabilities act 1990

A

reasonable accommodations must be made for those with disabilities (that interfere with major life functions)

24
Q

civil rights act of 1964

A

protects gender, race, religion, color, and national origin

25
Q

discrimination

A

treating someone differently based on prejudice, usually a minority

26
Q

adverse impact

A

unintentional discrimination

27
Q

disparate treatment

A

intentional discrimination

28
Q

quid quo pro

A

suffering tangible employment consequences if sexual favors aren’t performed

29
Q

hostile work environment

A

repeated sexual or gender stereotyped abuse that interferes with work

30
Q

diversity

A

characteristics that make us different

31
Q

benefits of diversity

A

better problem solving, better marketing, increased creativity, greater system flexibility

32
Q

challenges of diversity

A

individual vs. group, conflict, segmented communication network, the glass ceiling

33
Q

potential reasons for the glass ceiling

A

home/family life, male-dominated, exclusion from communication, sexual harassment

34
Q

examples of environmental HR challenges

A

diversity, globalization, legislation, natural disasters, evolving work & family roles

35
Q

examples of organizational challenges in HR

A

decentralization, downsizing, restructuring, culture, outsourcing

36
Q

examples of individual challenges in HR

A

ethical dilemmas, productivity, empowerment, brain drain, job insecurity

37
Q

motivators

A

responsibility, achievement, opportunities for advancement, recognition

38
Q

hygiene factors

A

working conditions, pay, benefits, relationships

39
Q

ideal behavior strategy

A

best way to achieve fair employment is to make decisions without regard to race, sex, religion, etc.

40
Q

affirmative action strategy

A

best way to achieve fair employment is to make decisions, at least in part, on the basis of race, sex, religion, etc.

41
Q

5 ways to avoid pitfalls in equal employment

A

provide training, establish complain resolution process, document decisions, be honest, and ask only for info you need to know

42
Q

diversity management

A

recognizes that traditional firms, where white males are the majority, are becoming a thing of the past

43
Q

human resources

A

obtaining, retaining, valuing employees

Mang 330 (5 decks)

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