Quarter 2: Lesson 4 part 2 Flashcards
Correspondence within the organization lends meaning of
definiteness to corporate policies and promote understanding
between the members and the departments of organization
Correspondence with the outsider promotes image of the
organizations, clarifies its policies, keeps its legal entities intact
and keeps its operations going
Office Correspondence
Is a written communication between the employees, units,
departments, and branches of the same organization
Ex. promotion letter, written reprimand, notice to explain,
memorandum, formal requests for approval, and letter of approval
or dismissal
Internal Correspondence
Takes place between different organizations or between an organization and
their individual clients
It is commonly made to vendors, creditors, suppliers, existing customers,
prospective clients, financial institutions, government offices, law and
accounting firms, business affiliates, sponsors and donors, and other offices
that have either direct or indirect business relationship with the company
External Correspondence
Refers to sales-related communications
Ex. marketing letters, offer and discount letters, sales
proposals, invoices, statement of accounts, sales reports,
order confirmation, purchase orders, letters of
authorization, collection letters, and such
Sales Correspondence
It involves personal and emotional factors and it can also
be used for business purposes
Ex. letters of gratitude, letters of favors or requests,
appreciation notes, letters of congratulations of
commendation, and such
Personalized Correspondence
Are notices that are communicated to a large number of people within
the organization
It is also referred to as office instructions or announcements
Often, general announcements such as changes in contact information,
details about meetings with shareholders, instructions, about certain
protocols, etc. are being communicated via circulars
Circular Correspondence
