Quality Theory Methods Flashcards
1
Q
William Smith Jr.
A
Six Sigma - respond to customer needs and improving processes by systematically removing defects.
2
Q
Joseph M. Juran
A
Break quality management into quality planning, control and improvement.
3
Q
W. Edward Deming
A
Continuous process improvement in which quality must continuously improve to meet customer needs.
4
Q
Philip B. Crosby
A
Four absolutes: conforming to requirements, quality achieved by prevention, standard of zero defects, and quality measured by determining CoQ.
5
Q
Genichi Taguchi
A
Design quality into the product so factors that cause variation can be identified and controlled.
