Module 1

Question 1

Conflict Management

Answer 1

The application of one or more strategies for dealing with disagreements that may be detrimental to team performance.

Question 2

Service Level Agreement

Answer 2

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.

Question 3

Go-live Blackouts

Answer 3

The term go-live refers to the time at which a technology system goes from the development and test environment to the production environment.

Question 4

Lessons Learned

Answer 4

A project document used to record knowledge gained during a project so that it can be used in the current project and entered into the lessons-learned repository.

Question 5

MoSCoW Analysis

Answer 5

Categorize features as Must Have, Should Have, Could Have, and Won’t Have (for now). This helps customers organize their thinking about what are truly must-have capabilities and enables identification of a Minimum Viable Product (MVP).

Question 6

100 Points Method

Answer 6

Each stakeholder is given 100 points and can multi-vote their points across all the stories, which then give a weighted priority when combined.

Question 7

Roman Voting

Answer 7

Simple yes or no. Thumbs up or down (sometimes sideways for neutral).

Question 8

Planning Poker (Scrum Poker)

Answer 8

Planning poker (Scrum poker) estimates effort or relative size of development effort. Use a deck of cards with modified Fibonnacci numbers to vote on user stories.

Question 9

Retrospective

Answer 9

Continual improvement has long been an objective in all aspects of business, but much of the time operational work, firefighting, and other reactive activities have crowded out the opportunity for teams to seek real improvements in their processes and practices.

Question 10

3-Point Estimate

Answer 10

Incorporates three types of estimates into a singular cost estimate scenario:

• most likely
• optimistic
• pessimistic

Question 11

WoW

Answer 11

Way of Working

Question 12

XP Metaphor

Answer 12

If you need to describe how a program works in an IT project, the team may use an XP metaphor - to put the concept into words anyone can understand.

Question 13

Sprint

Answer 13

Sprint planning is iteration planning is a collaborative agile ceremony.

Question 14

T-shaped Skillsets

Answer 14

Refers to a person with one deep area of specialization and broad ability in the rest of the skills required by the team.

Question 15

Sprint Review (Demo)

Answer 15

A review at the end of each iteration with the Product Owner and other customer stakeholders to review progress of the product, get early feedback, and review an acceptance from the Product Owner of the stories delivered in the iteration. Also referred to as a Demo.

Question 16

RACI (Responsible, Accountable, Consulted, Informed) Matrix

Answer 16

It helps identify who is responsible for making decisions and how the people responsible are supported.

Question 17

Virtual Teams

Answer 17

A group of people with a shared goal who fulfill their roles with little or no time spent meeting face-to-face.

Question 18

Servant Leadership

Answer 18

The practice of leading through service to the team, by focusing on understanding and addressing the needs and development of team members in order to enable the highest possible team performance.

Question 19

Team Charter

Answer 19

A document that records the team values, agreements, and operating guidelines as well as establishing clear expectations regarding acceptable behavior by project team members.

Question 20

Fibonacci Sequencing

Answer 20

A series of numbers in which each number ( Fibonacci number ) is the sum of the two preceding numbers. The simplest is the series 1, 1, 2, 3, 5, 8, etc.

Question 21

Pre-Assignment

Answer 21

These are a few ways of assessing team members.  Skill appraisals may include:
Attitudinal surveys
Specific assessments
Structured interviews
Ability tests 
Focus groups

Question 22

Stakeholder

Answer 22

An individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio.

Question 23

Ground Rules

Answer 23

A clear set of written expectations regarding the code of conduct for team members. Includes all actions that are considered acceptable and unacceptable in the project, and are part of the project charter.

Question 24

Brainstorming

Answer 24

Brainstorming is an ideation technique. It empowers team members and stakeholders by enabling everyone to become involved in generating the ideas that lead to solutions and decisions.

Question 25

Resource Calendar

Answer 25

A calendar that identifies the working days and shifts upon which each specific resource is available.

Question 26

Expert Judgement

Answer 26

Expert judgement is a key input of many project management processes.

Question 27

Kano Model

Answer 27

Identifies certain features or capabilities as Basic, Performance, or Excitement helps in the prioritization of which capabilities are truly must-have, what features may create meaningful competitive differentiators, etc.

Question 28

Paired Comparison Analysis

Answer 28

Looking at each pair of stories and prioritizing one over the others.

Question 29

Fist of Five

Answer 29

Expression of range of agreement. Closed fist = complete disagreement. Fist of 5 = complete agreement.

Question 30

Polling

Answer 30

Consider independent points of view. Hear opinions and then vote.

Question 31

Dot Voting

Answer 31

Select several options from a list. Distribute dots equally, then each person allocates dots according to highest preference.

Question 32

SWOT analysis

Answer 32

An analysis of strengths, weaknesses, opportunities, and threats of an organization, project, or option.

Question 33

Story Points

Answer 33

Use a relative measure e.g. numbers in the Fibonacci sequence - for the level of difficulty or complexity of a feature. Individuals assign story points.

Question 34

Nominal Group Technique (NGT)

Answer 34

An ideation technique for teams. A facilitator works with the team to identify potential solutions to a given problem. Team performs various types of analysis to select the most appropriate alternatives.

Question 35

Project Charter

Answer 35

A project charter is a document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities.

Question 36

Scrum

Answer 36

An agile framework for developing and sustaining complex products, with specific roles, events and artifacts.

Question 37

Product Box Exercise

Answer 37

A technique used to explain an overarching solution wherein stakeholders try to describe aspects of a solution in the same way a marketer might describe product features and benefits on a box.

Question 38

Daily Standup (Daily Scrum)

Answer 38

A brief, daily collaboration meeting in which the team reviews progress from the previous day, declares intentions for the current day, and highlights any obstacles encountered or anticipated.

Question 39

Kanban Board

Answer 39

A visualization tool that enables improvements to the flow of work by making bottlenecks and work quantities visible.