Quality Theme Flashcards
What is the Prince 2 quality definition?
The degree to which a set of inherent characteristics of a product, service, process, person, organisation, system or resource fulfils its requirements
What is the Prince 2 quality management definition?
The coordinated activities to direct and control an organisation with regard too quality
What is central to the quality?
Focus on products
In focusing on products, what do we need to ensure?
1) agreed customer quality expectations and acceptance criteria
2) Identify the project products
3) Define the products in product descriptions
4) Implement and track quality methods used throughout the project
What is the definition of “Customer Quality expectation”
A statement about the expected quality from the project, captured in the project product description
What is the definition of “acceptance criteria”
A list of criteria that the project product must meet before the customer accept It
What is quality planning?
1) Defines the projects products
2) Define the quality criteria
3) Define the quality method
4) Define the quality responsibilities
What is the purpose of Quality Planning?
1) Project board can agree expectations/acceptance criteria
2) Communicating agreements with the stakeholders
3) Baseline for the projects quality controls and tolerances
What is Quality Control and what does it involve?
Ensure the products are fit for purpose and meets the set criteria.
Implementing lessons we have learned.
What is recorded in the Quality Register?
The results of the quality checks from the Quality control.
What is the difference between Quality Assurance and Project Assurance?
Quality assurance is to check project is managedproperly and is up tocustomer standards. It is also independent of the project.
Project Assurance is a project board repsonsbility. It is not independent of the project.
What is included in a Quality Management Approach
1) The approach to quality
2) The approach to project assurance
3) The way quality will be communicated
4) The roles and responsibilities
5) Tailoring
Prince2 Minimum requirements for Quality Theme:
1) Define the quality management approach
2) Ensure the quality criteria for the products are specified in the product descriptions
3) Maintain quality records
4) Specify the customers quality expectations and acceptance crietia
5) Use lessons to inform planning
Which 2 products at a minimum must be used for the Quality Theme:
1) Quality management approach
2) Quality register
What is in the quality register?
1) Quality control results
2) Summary of all quality activities
3)Provide information for end project report and end stage reports
4) Unique reference for activities
5) Pointer to quality records
6) Summary of activities
When are CQE’s agreed?
During Starting Up a Project
What should CQE’s cover?
1) Quality requirements
2) Standards and processes
3) Quality management system
4) Assessment Measurements
Who should have a shared expectation of the CQE’s?
Senior User
Senior Supplier
Project Manager
What is a pre requisite to Acceptance Criteria?
Customer Quality Expectations
Define Acceptance Criteria?
Measurable definitions of the attributes required for a set of products to be acceptable to stakeholders.
Does CQE and Acceptance Criteria develop over time?
Yes
What should happen if the CQE or acceptance criteria are changed over time?
Any change should pass through the change control process
Define CQE
A statement about the quality expected form the project product, captured in the project product description
Where are the CQS’s documented?
Project Product Description
What wider document is the quality management approach captured in?
Project Initiation Document
What are the two quality methods?
1) In process - during
2) Appraisal - after
What does the quality review technique complement?
Product Descriptions
What does the Project Product Description consist of?
1) Purpose of the product
2) Products it consists of
3) CQE’s
4) Acceptance criteria
5) Project Level quality tolerance
Are Product descriptions mandatory?
Yes
What is the aim of the Product Description?
TO provide enough detail to allow the team members and team manager to build the right product to the right standard
What is a Product Description built up of?
1) Quality Specification’s for the product
2) Quality methods
What are the 3 parts of the quality planning activity?
1) Define the quality management approach
2) Product descriptions
3) Quality register (Audit trail of quality events)
What is a quality review
The checking of a completed product for errors
Which process are quality reviews carried out?
Managing Product Delivery
Where do the quality reviewers get their quality criteria for checking and reviewing from?
Product Description
What are the 4 objectives of the Quality review?
1) Asses the product against the product description (set criteria)
2) Provide wider acceptance of the product
3) Confirm product is complete
4) Baseline product for change control
What are the 3 steps of the quality review technique?
1) Review preparation
2) Review meeting agenda
3) Review follow up
What is involved in “review preparation”?
1) Time and location of meeting.
2) Who will attend
3) Distribute copy of product
4) Asses against quality criteria
5) Prepare question list
What is involved in the the “review meeting agenda”?
1) Review errors
2) Agree actions
3) Sign off of products
4) Document actions
What are the results of a quality review?
Product is considered:
1) Complete
2) Conditionally complete (Subject to actions )
3) Incomplete
What is involved in the Review follow up?
1) Completing actions
2) Communicating results
3) Filing records
What are the quality review roles?
Chair
Presenter
Reviewer
Administrator
What is the role of the Review “Chair”
Checks the product is ready for review
What is the role of the Review “Presenter”
Introduces product
Represents the producers
What is the role of the Review “Reviewer”
Reviews the product
What is the role of the Review “administrator”?
Administrative support
Record results
Recommend actions
Quality planning provides the definition of the required products with their ?, as a foundation for the project board agreement
quality criteria
