Quality Theme Flashcards
(47 cards)
What is the Prince 2 quality definition?
The degree to which a set of inherent characteristics of a product, service, process, person, organisation, system or resource fulfils its requirements
What is the Prince 2 quality management definition?
The coordinated activities to direct and control an organisation with regard too quality
What is central to the quality?
Focus on products
In focusing on products, what do we need to ensure?
1) agreed customer quality expectations and acceptance criteria
2) Identify the project products
3) Define the products in product descriptions
4) Implement and track quality methods used throughout the project
What is the definition of “Customer Quality expectation”
A statement about the expected quality from the project, captured in the project product description
What is the definition of “acceptance criteria”
A list of criteria that the project product must meet before the customer accept It
What is quality planning?
1) Defines the projects products
2) Define the quality criteria
3) Define the quality method
4) Define the quality responsibilities
What is the purpose of Quality Planning?
1) Project board can agree expectations/acceptance criteria
2) Communicating agreements with the stakeholders
3) Baseline for the projects quality controls and tolerances
What is Quality Control and what does it involve?
Ensure the products are fit for purpose and meets the set criteria.
Implementing lessons we have learned.
What is recorded in the Quality Register?
The results of the quality checks from the Quality control.
What is the difference between Quality Assurance and Project Assurance?
Quality assurance is to check project is managedproperly and is up tocustomer standards. It is also independent of the project.
Project Assurance is a project board repsonsbility. It is not independent of the project.
What is included in a Quality Management Approach
1) The approach to quality
2) The approach to project assurance
3) The way quality will be communicated
4) The roles and responsibilities
5) Tailoring
Prince2 Minimum requirements for Quality Theme:
1) Define the quality management approach
2) Ensure the quality criteria for the products are specified in the product descriptions
3) Maintain quality records
4) Specify the customers quality expectations and acceptance crietia
5) Use lessons to inform planning
Which 2 products at a minimum must be used for the Quality Theme:
1) Quality management approach
2) Quality register
What is in the quality register?
1) Quality control results
2) Summary of all quality activities
3)Provide information for end project report and end stage reports
4) Unique reference for activities
5) Pointer to quality records
6) Summary of activities
When are CQE’s agreed?
During Starting Up a Project
What should CQE’s cover?
1) Quality requirements
2) Standards and processes
3) Quality management system
4) Assessment Measurements
Who should have a shared expectation of the CQE’s?
Senior User
Senior Supplier
Project Manager
What is a pre requisite to Acceptance Criteria?
Customer Quality Expectations
Define Acceptance Criteria?
Measurable definitions of the attributes required for a set of products to be acceptable to stakeholders.
Does CQE and Acceptance Criteria develop over time?
Yes
What should happen if the CQE or acceptance criteria are changed over time?
Any change should pass through the change control process
Define CQE
A statement about the quality expected form the project product, captured in the project product description
Where are the CQS’s documented?
Project Product Description
