Quality strategies

Question 1

quality

Answer 1

is a good or services ability to satisfy a customer needs

Question 2

quality control

Answer 2

involves inspecting a product at various stages of the production processes to ensure it meets designated standards and discarding those that are unsatisfactory
efficiency:
- Identifying and fixing the cause of an error
prevents the error from reoccurring, which
results in less waste being created during
production.
effectiveness:
-meet the objectives of increasing sales and
market share.
Adv:
* providing customers with consistently high-quality products,
* minimising the number of faulty goods or services
* The strategy is relatively inexpensive to implement
Dis:
* This strategy does not actively attempt to reduce the level of wastage produced in the operations
* Time consuming

Question 3

quality assurance

Answer 3

Involves a business achieving a certified standard of quality in it’s production after an independent body assesses it’s operations.
Efficiency:
- preventing errors before they occur reduces the number of faulty products produced Reduce wastage
Effectiveness:
- customers are more inclined to purchase from a business with certified quality standards
Adv:
- increase business rep
- increase business competitiveness
- improving workplace safety
Dis:
- employees trained to comply with new procedures
- expensive to organise

Question 4

Total quality management

Answer 4

is a holistic approach whereby all employees are committed to continously improve the businesses operations system to enhance quality for customers
efficiency:
- continiously improving the quality of the production system can prevent errors
Effectiveness:
- can improve levels of customer satisfaction
Adv:
-Suit its specific business requirements
- minimises the amount of wasted generated
- employees feel increasingly valued
Dis:
- managers fail to communicate
- it may take time for a business to enjoy TQM
- can be costly

Question 5

quality control/ assurance
similarities and differences

Answer 5

sim:
- both strategies reduce the number of products reach customers
- both strategies require a good or service to meet set standards
Diff:
- quality control is reactive, assurance is proreactive
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