BM Operations management

Question 1

operations management

Answer 1

involves coordinating and organising the activities involved in producing goods or services that a business sells to their customers

Question 2

efficiency

Answer 2

how productively a business uses their resources to produce goods or services

Question 3

effectiveness

Answer 3

to the extent to which a business achieves their stated business objectives

Question 4

the relationship between operations management and achieving business objectives

Answer 4

operations management achieve their business objectives by improving efficiency and effectiveness in a businesses production process. Additionally, they are in charge of implementing that optimise performance improve business objectives

Question 5

inputs

Answer 5

are resources used to produce a product such as goods and services
. inputs allow a business to produce high quality products
such as:
- labour inputs
- capital resources
- raw materials

Question 6

processes

Answer 6

are actions that transform inputs into outputs
such as:
- mixing
- designing
- constructing

Question 7

outputs

Answer 7

final goods and services produced as a product, as a result of as a result of a business’s operations
system, that are delivered or provided to customers.

Question 8

manufacturing businesses

Answer 8

use resources and raw materials to produce a
finished physical good.

Question 9

capital intensive

Answer 9

is when a business uses a high degree of machinery
and equipment during its production process.

Question 10

standardised goods

Answer 10

are goods that are produced consistently
and are virtually identical to one another.

Question 11

labour intensive

Answer 11

is when a business uses a high degree of employee
involvement during its production process.

Question 12

similarities between manufacturing and service businesses

Answer 12

. Both service and manufacturing businesses aim to optimise their operations to produce
high-quality outputs at a low cost of production.
* Both service and manufacturing businesses have to deal with suppliers during the
process of managing operations.
* Both service and manufacturing businesses can utilise forms of technology in their
operations systems.
* Both service and manufacturing businesses aim to optimise efficiency and effectiveness
in their operations.