Quality Strategies Flashcards
1
Q
Quality Control
A
- Inspection at various stages of the production process
- Comparison between good or service and predetermined standard
2
Q
Quality Assurance
A
- Business achieving a certified standard of quality in it’s production
- Organising an independent body to assess it’s operations against National/ Global standard
3
Q
Total Quality Management (TQM)
A
- Employees are committed to continuously improving a business’ operation system
- Key features
- Customer focus
- Continuous focus
- Employee empowerment
