Quality Philosophies Flashcards
1
Q
Control charts; Variance Reduction
A
Shewhart
2
Q
14 points; special versus common causes of variation
A
Deming
3
Q
Quality is fitness-for-use; quality trilogy
A
Juran
4
Q
Quality is free; zero defects
A
Crosby
5
Q
Cause and effect or Fishbone diagram; quality circles
A
Ishikawa
6
Q
Loss Function
A
Taguchi
7
Q
Continuous Improvement
A
Shingo
8
Q
The Kano model useful for categorizing and prioritizing customer _____ and _____ is made by Noriaki Kano.
A
needs and wants
