Cost of Quality, Type of Quality Control Measures

Question 1

(Appraisal/prevention) Investments made to keep nonconforming products from occurring and reaching the customer.

(Appraisal/prevention) Associated with efforts to ensure conformance to requirements, generally through measurement and analysis of data to detect non-conformances.

Answer 1

Prevention

Appraisal

Question 2

Prevention and appraisal are cost of (conformance/non-conformance)

Answer 2

conformance

Question 3

(Internal/External failure) Costs of unsatisfactory quality found before the delivery of a product to the customer.

(Internal/External) failure Costs incurred after poor-quality products reach the customer.

Answer 3

Internal
External

Question 4

Internal/External Failure are cost of (conformance/non-conformance)

Answer 4

Non-conformance

Question 5

A methodology for monitoring a process to identify special causes of variation and signal the need to take corrective action when appropriate.

Answer 5

Statistical Process Control

Question 6

The control chart is also called a ____________ chart.

Answer 6

Shewhart

Question 7

1. The control chart is a graph used to study how a process ________ over time.
2. Data are plotted in _____ order.
3. A control chart always has (upper/lower/central) line for the average (CL), (upper/lower/central) line for the upper control limit (UCL), and (upper/lower/central) line for the lower control limit (LCL).
4. These lines are determined from ________ data. By comparing current data to these lines, you can draw conclusions about whether the process variation is consistent ~ in control or is unpredictable ~ out of control, affected by special causes of variation

Answer 7

1. changes
2. time
3. central, upper, lower
4. historical

Question 8

1. Control charts for variable data are used in _____.
2. The top chart monitors the (range/average), or the CENTERING of the distribution of data from the process.
3. The bottom chart monitors the (range/average), or the WIDTH of the distribution.
4. If your data were shots in target practice, the (range/average) is where the shots are clustering, and the (range/average) is how tightly they are clustered.

Answer 8

1. pairs
2. average
3. range
4. average, range

Question 9

Unlike variable charts that are used in pairs, Control Chart for Attributes are used (separately/individually/both)

Answer 9

both separately and individually