7 Quality Management Principles

Question 1

Organizations should understand and meet customer needs and strive to exceed their expectations.

Answer 1

Customer Focus

Question 2

Leaders should establish a clear vision and direction for the organization and create an environment that engages and motivates employees to achieve the organization’s objectives.

Answer 2

Leadership

Question 3

Ensuring that all employees are engaged and their contributions are valued, which enhances their capability to contribute to the organization’s success.

Answer 3

Engagement of People

Question 4

Managing activities as processes that are interconnected and interrelated, to achieve desired outcomes more efficiently and effectively.

Answer 4

Process Approach

Question 5

Organizations should continuously improve their performance and quality management systems to enhance their effectiveness and efficiency.

Answer 5

Improvement

Question 6

Decisions should be based on the analysis of data and information to ensure that they are accurate and reliable.

Answer 6

Evidence-based Decision Making

Question 7

Organizations should manage their relationships with interested parties (such as suppliers, partners, and customers) to ensure mutual benefit and value.

Answer 7

Relationship Management