Quality Managment

Question 1

Quality

Answer 1

Features of a product that allows it to satisfy customers’ needs. It may refer to the standard of excellence.

Question 2

Quality assurance

Answer 2

A method of working for a business that takes into account customers wants when standardising quality. It often involves guaranteeing that quality standards are met.

Question 3

Quality chains

Answer 3

When employees form a series of links between customers and suppliers in businesses, both internally and externally.

Question 4

Total quality management

Answer 4

A managerial approach that focuses on quality and aims to improve effectiveness, flexibility and competitiveness of a business.

Question 5

Statistical process control

Answer 5

The collection of data about the performance of a particular process in a business.

Question 6

Quality control

Answer 6

Making sure the quality of a product meets the specific quality performance criteria.

Question 7

Quality circles

Answer 7

Groups of workers that meet regularly to solve problems and discuss working issues.