Quality managment Flashcards
1
Q
Why is quality important?
A
- poor quality can effect costs as product can waste resources
- branding, a high quality product will catch people attention
- competing quality-wise with competitors
2
Q
Different quality management styles
A
- Quality assurance
- Quality control
- Total quality managment
3
Q
Quality assurance
A
Measures that the business takes to try and prevent defects from occuring
4
Q
quality control
A
process designed not to prevent, but to spot defects before they are distributed to consumers
5
Q
Total quality management
A
Ensures that business produces zero defects
- Make every employee involved in the quality process
