Quality Management Systems and Co Flashcards
ISO
international standardization organization
ISO 9001
measures quality voluntary pdca applicable in entire world considers organization, responsibility, customer satisfaction
(private) organizations certification body regulates it
ISO 4001
environmental protection
voluntary
pdca
applicable in entire world
considers organization, responsibility, customer satisfactin
(private) organizations certification body regulates it
HAACP
food safety and hygiene mandatory pdca standards adopt ot contexts not always efficenct enough= more certiifcaiton needed
(PUBLIC) local authorities/government controls it i.e. ministry of health
UNI
italian national standard prep organization
BVQI
private organization certifies a company with iso9001/14001
i.e. coop olive oil
old definition of quality
degree to which a set of inherent characteristics fulfills a requirement
i.e. luxury hotel vs a hostel
new definiton of quality
degree to which a set of inherent characteristics fulfills a requirement
conforming to certain standads/criteria surrounding production
certification definition
method to verify product confirms to certain stnadards by a third party
how is certification used
marketing
haacp
traceability of products
by national governments/export bodies to regulate exportation/trade
why might a company want ceritication
environment social food safety trade quality
types of certififications
ios9001 iso4001 haacp organic bio
why do certification sytems exist
- brings opportunities to producers
- growing social/enivornmental awareness in food industry/trade
- safety
- quality
- consumer health and satisfication
why is standardization important
efficiency safety easier export (worldwide acceptance) consistent/legal production coordiation of different companies making 1 produc
what are a company’s goals
- define/meet requirements
- improce processes
- customer satisfication
who is the customer today
all stakeholders (workers, community, supplies, ENVIRONMENT) of a company
hammurabi code
first evidence of worker safety in infastructure
what does the ISO do
does not certify
prepares stndards
guides cood practice
global
european
italian
ceritificaion prep organizations
global: iec/iso
european: cenelec/cen
italian: cei/uni
[electric: other products}
iso900 family
quality maneagemnt system
16 standards in total
additional iso9000 aspects
team
leadership
performance evaluation
what are generic standards
same standards can be applied everything regardless or organizaiton or sectory
i.e. iso9001/14001
what is a management system
how the organization manages processes/activists to meet organization goals and regulations
2015- what happened
iso9000/4001 were changed to be similar strucutres for easier double certification
iso4000 family
environmental managemant system
21 in total of stnadards (labelling, LCA analysis, etc)
aims to minimized harmful effets and conform to requirements/improve acivitie
only 1:100 certified in italy (when compard to ISO901)
benefits of iso9000/4001 system?
= international/expert advice on best practice
- common language for global culture/supplier
- increases efficeincy
- continiuous improvement model
- satisfies customer/stakeholder
- annual revisions
fair trade certification
food proudction in developing countires
fair renumeraiton of food producers
control by FLO
organic certification
sustains health of soil, ecosystem/biodivesry and people in local conditions
fair relationships
good life quality
SA800 certification
social accountability
voluntary/prtivate ceritication for better working conditions, workers rights and social justice
use in china, italy, india
not labelled but used in promotion of company/product
con del campo
italian poutlry company that during bird flu epidemic released lengthy adverts to show certiifcation and product quality/traceability
granaro
first italian company to get SA800 certified
milk production
local certification
fair trade/local standards used to encourage tourism
green certification
eco labels for ecological quality
not for food but paper/sanitary matierals
offices used ‘green’ labelling (renewale use, eco labels, etc. ) for green marketing/messaging for self image/brand/reptuation purposes
