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FOOD QUALITY & CULTURE > Quality Management Systems and Co > Flashcards

Quality Management Systems and Co Flashcards

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1
Q

ISO

A

international standardization organization

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2
Q

ISO 9001

A 
measures quality
voluntary
pdca
applicable in entire world
considers organization, responsibility, customer satisfaction

(private) organizations certification body regulates it

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3
Q

ISO 4001

A

environmental protection
voluntary
pdca
applicable in entire world
considers organization, responsibility, customer satisfactin
(private) organizations certification body regulates it

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4
Q

HAACP

A 
food safety and hygiene
mandatory
pdca
standards adopt ot contexts
not always efficenct enough= more certiifcaiton needed

(PUBLIC) local authorities/government controls it i.e. ministry of health

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5
Q

UNI

A

italian national standard prep organization

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6
Q

BVQI

A

private organization certifies a company with iso9001/14001

i.e. coop olive oil

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7
Q

old definition of quality

A

degree to which a set of inherent characteristics fulfills a requirement
i.e. luxury hotel vs a hostel

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8
Q

new definiton of quality

A

degree to which a set of inherent characteristics fulfills a requirement
conforming to certain standads/criteria surrounding production

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9
Q

certification definition

A

method to verify product confirms to certain stnadards by a third party

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10
Q

how is certification used

A

marketing
haacp
traceability of products
by national governments/export bodies to regulate exportation/trade

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11
Q

why might a company want ceritication

A 
environment
social
food safety
trade
quality
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12
Q

types of certififications

A 
ios9001
iso4001
haacp
organic
bio
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13
Q

why do certification sytems exist

A
  • brings opportunities to producers
  • growing social/enivornmental awareness in food industry/trade
  • safety
  • quality
  • consumer health and satisfication
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14
Q

why is standardization important

A 
efficiency
safety
easier export (worldwide acceptance)
consistent/legal production
coordiation of different companies making 1 produc
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15
Q

what are a company’s goals

A
  1. define/meet requirements
  2. improce processes
  3. customer satisfication
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16
Q

who is the customer today

A

all stakeholders (workers, community, supplies, ENVIRONMENT) of a company

17
Q

hammurabi code

A

first evidence of worker safety in infastructure

18
Q

what does the ISO do

A

does not certify
prepares stndards
guides cood practice

19
Q

global
european
italian

ceritificaion prep organizations

A

global: iec/iso
european: cenelec/cen
italian: cei/uni

[electric: other products}

20
Q

iso900 family

A

quality maneagemnt system

16 standards in total

21
Q

additional iso9000 aspects

A

team
leadership
performance evaluation

22
Q

what are generic standards

A

same standards can be applied everything regardless or organizaiton or sectory
i.e. iso9001/14001

23
Q

what is a management system

A

how the organization manages processes/activists to meet organization goals and regulations

24
Q

2015- what happened

A

iso9000/4001 were changed to be similar strucutres for easier double certification

25
Q

iso4000 family

A

environmental managemant system
21 in total of stnadards (labelling, LCA analysis, etc)

aims to minimized harmful effets and conform to requirements/improve acivitie
only 1:100 certified in italy (when compard to ISO901)

26
Q

benefits of iso9000/4001 system?

A

= international/expert advice on best practice

  • common language for global culture/supplier
  • increases efficeincy
  • continiuous improvement model
  • satisfies customer/stakeholder
  • annual revisions
27
Q

fair trade certification

A

food proudction in developing countires
fair renumeraiton of food producers
control by FLO

28
Q

organic certification

A

sustains health of soil, ecosystem/biodivesry and people in local conditions
fair relationships
good life quality

29
Q

SA800 certification

A

social accountability
voluntary/prtivate ceritication for better working conditions, workers rights and social justice
use in china, italy, india
not labelled but used in promotion of company/product

30
Q

con del campo

A

italian poutlry company that during bird flu epidemic released lengthy adverts to show certiifcation and product quality/traceability

31
Q

granaro

A

first italian company to get SA800 certified

milk production

32
Q

local certification

A

fair trade/local standards used to encourage tourism

33
Q

green certification

A

eco labels for ecological quality
not for food but paper/sanitary matierals
offices used ‘green’ labelling (renewale use, eco labels, etc. ) for green marketing/messaging for self image/brand/reptuation purposes

FOOD QUALITY & CULTURE (17 decks)

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