Quality Management SOP

Question 1

Quality Management intends to ensure compliance to the contract documents. T/F

Answer 1

False

Question 2

Quality is determined by the degree to which the owner feels the project:

Answer 2

Determines quality choices through a consensus or buy-in of all parties

Question 3

A quality management plan is best fully developed during the pre-design phase. T/F

Answer 3

False

Question 4

Planned and systematic reviews of quality levels in the project are part of quality assurance. T/F

Answer 4

True

Question 5

During the pre-design/design phase, the CM reviews the design drawings and specifications to determine if they provide the quality the owner is looking for. T/F

Answer 5

True

Question 6

As a project moves through all the phases, reviews always look back to the standards and processes developed in the pre-design phase. T/F

Answer 6

True

Question 7

A quality management plan includes these features, EXCEPT:

Answer 7

Is developed to oversee the details of construction

Question 8

Using an electronic project management system (computer) is an excellent tool for performing this quality management task: (all the above)

Answer 8

• Developing a work breakdown structure and schedule
• Communicating with the client and/or contractors
• Processing progress payments
• Maintaining project documents

Question 9


The quality management team should only include the owner, CM, and contractor. T/F

Answer 9

False

Question 10


Often an outside firm is used to do the quality review. T/F

Answer 10

True

Question 11

Quality control determines if project components conform to the plans, specifications, standards, and project requirements. T/F

Answer 11

True

Question 12

The contractor is responsible for quality control. T/F

Answer 12

True

Question 13

While on site, it is the CM’s responsibility to:

Answer 13

Observe and report on-site activities

Question 14

Quality control tasks during pre-construction do NOT include evaluating the:

Answer 14

Work breakdown structure WBS

Question 15

What should the CM look for when reviewing the work breakdown structure? (all the above)

Answer 15

• A logical work flow
• A clear critical path
• Easy to understand

Question 16

Although job safety should always be a concern, it does not affect the overall quality of a project. T/F

Answer 16

False

Question 17

Withholding payment is the best method for getting a contractor to conform to the project specifications, even if some work has been completed. T/F

Answer 17

False

Question 18

Considering quality management tasks have been performed adequately throughout the project, the final punch list and/or detailed checklists will include only minor items. T/F

Answer 18

True

Question 19

Discussion and negotiation are the first two methods you should use to resolve disputes with contractors. T/F

Answer 19

True

Question 20

Which of these dispute resolution techniques does NOT require legal counsel?

Answer 20

Negotiation