Quality Management SOP Flashcards
Quality Management intends to ensure compliance to the contract documents. T/F
False
Quality is determined by the degree to which the owner feels the project:
Determines quality choices through a consensus or buy-in of all parties
A quality management plan is best fully developed during the pre-design phase. T/F
False
Planned and systematic reviews of quality levels in the project are part of quality assurance. T/F
True
During the pre-design/design phase, the CM reviews the design drawings and specifications to determine if they provide the quality the owner is looking for. T/F
True
As a project moves through all the phases, reviews always look back to the standards and processes developed in the pre-design phase. T/F
True
A quality management plan includes these features, EXCEPT:
Is developed to oversee the details of construction
Using an electronic project management system (computer) is an excellent tool for performing this quality management task: (all the above)
- Developing a work breakdown structure and schedule
- Communicating with the client and/or contractors
- Processing progress payments
- Maintaining project documents
The quality management team should only include the owner, CM, and contractor. T/F
False
Often an outside firm is used to do the quality review. T/F
True
Quality control determines if project components conform to the plans, specifications, standards, and project requirements. T/F
True
The contractor is responsible for quality control. T/F
True
While on site, it is the CM’s responsibility to:
Observe and report on-site activities
Quality control tasks during pre-construction do NOT include evaluating the:
Work breakdown structure WBS
What should the CM look for when reviewing the work breakdown structure? (all the above)
- A logical work flow
- A clear critical path
- Easy to understand
Although job safety should always be a concern, it does not affect the overall quality of a project. T/F
False
Withholding payment is the best method for getting a contractor to conform to the project specifications, even if some work has been completed. T/F
False
Considering quality management tasks have been performed adequately throughout the project, the final punch list and/or detailed checklists will include only minor items. T/F
True
Discussion and negotiation are the first two methods you should use to resolve disputes with contractors. T/F
True
Which of these dispute resolution techniques does NOT require legal counsel?
Negotiation
