Quality Management (8) Flashcards
Joseph Juran
80/20 principle, “fitness for use”
W. Edwards Deming
14 points to total quality management, Plan-Do-Check-Act cycle as the basis for quality improvement
Philip Crosby
zero defects, “conformance to requirements”
Prevention over Inspection
quality must be planned in, not inspected in
Marginal Analysis
refers to looking for the point where the benefits or revenue to be received from improving quality equals incremental cost to achieve that quality. When that point is reached, you should stop trying to improve quality
Continuous Improvement (or Kaizen)
continuously looking for small improvements in quality
Just in Time
keeping inventory close to zero. forces attention to quality
Total Quality Management
encourages companies and their employees to focus on finding ways to continuously improve the quality of their products and practices at every level of organization
responsibility for quality
- entire organization has responsibilities relating to quality;
- project manager has the ultimate responsibility for the quality of the product of the project
- senior management has the ultimate responsibility in the organization as whole
- 85% of the quality problems on a project are attributable to the management environment
Impacts of poor quality
- increased costs
- low morale
- low customer satisfaction
- increased risk
- rework
- schedule delays
Plan Quality - high level description
what is quality? how will we ensure it?
Perform Quality Assurance - high level description
Are we following the procedures and processes as planned?
Perform Quality Control - high level description
Are the results of our work meeting the standards?
Plan Quality Tools/Techniques
- control charts
- flowcharts
- statistical sampling
- checklist
- cost benefit analysis
- cost of quality
- benchmarking
- design of experiments
Perform Quality Assurance Tools/Techniques
- quality audits
- process analysis
- any tools from Plan Quality and Perform Quality Control
