Quality Management

Question 1

Quality Control

Answer 1

the use of inspections at various points in the production process to check for problems and defects

Question 2

Improve efficiency QC

Answer 2

1: identifies errors early
2: less time spent reworking products
3: fewer product returns- less times and resources

Question 3

How to implement Quality Control

Answer 3

1: determine the standard
2: how the product will be checked and how often
3: check quality standard
4: corrective action where necessary

Question 4

Improve effectiveness QC

Answer 4

1: customer satisfaction
2: improved image, brand loyalty
3: increased profits

Question 5

disadvantages of QC

Answer 5

1: can slow down production
2: identifies errors after the fact

Question 7

QA efficiency

Answer 7

1: improve processes in the business, improve use of resources
2: fewer errors = less wastage

Question 8

QA effectiveness

Answer 8

1: prevention rather than detection
2: improved consistency- better customer satisfaction
3: improved image, greater loyalty & market share

Question 9

QA disadvantages

Answer 9

1: costly and time-consuming to implement
2: require a change in culture

Question 11

Total Quality Management

Answer 11

an ongoing, business-wide commitment to excellence that is applied to every aspect of the business’s operation

Question 12

TQM effectiveness

Answer 12

1: improved customer satisfaction
2: customer loyalty = more market share

Question 13

TQM disadvantages

Answer 13

1: commitment from all employees
2: expensive to implement (training etc)
3: requires change in culture