Manufacturing and Services

Question 1

operations of both manufacturing and service business

Answer 1

1) go through the three elements of the operations system- inputs, processes and outputs
2) aim to produce quality outputs for customers to purchase
3) impacts the quality and price of the good or service

Question 2

manufacturing business

Answer 2

• produces tangible outputs
• outputs can be stored
• minimal customer involvement when processes are being performed
• processes and consumption of the output are separated
• often rely on heavy machinery and equipment

Question 3

service business

Answer 3

• produces intangible outputs
• outputs cannot be stored
• customers often heavily involved when processes are being performed
• processes and consumption of the output often occur at same time
• often rely on human labour to perform services