Quality Improvement & Risk Management Flashcards
1
Q
What is quality
A
- Prevention of “errors”
- Risk mitigation strategies
- Environmental safety
2
Q
What are the 2 types of risk to manage in healthcare
A
- Safety: environment/procedures
- Operations: financial/reputation
3
Q
What are the 5 healthcare business risks
A
- Hazard: natural disasters
- Market: changes in target market/cash flow
- Reputation: News/Online, Front page test
- Operations: Safety & security/environment
- Human Capital: Workforce shortage, recruitment & hiring
4
Q
Describe an adverse event
A
- Not the expected response to medical Tx
- Near miss
5
Q
Describe a sentinel event
A
- Severe injury, psychological harm or death
6
Q
Who is on the hospital safety team
A
- Director of quality
- Safety officer
- Accreditation readiness
- Sub-committee’s for key safety areas
7
Q
National patient safety goals 2024
A
- Identify Patients Correctly
- Improve staff communication
- Use medicines safely
- Use alarms safely
- Prevent infection
- Identify patient safety risks
- Improve health care equity
- Prevent mistakes in surgery
8
Q
Describe quality improvement in healthcare
A
- Focus on reduction of errors
- Improvement in the process to increase patient value: evidence based practice & efficacy and effectiveness
9
Q
Theories for quality improvement
A
- Six sigma (effectiveness): reducing variation in processes & outcomes
- Lean (efficiency): improvement in processes & elimination of wastes
10
Q
Method for quality improvement
A
- Plan-Do-Check-Act (PDCA)
