Quality Control and Assurance

Question 1

What is quality assurance?

Answer 1

Monitoring the quality of a product from its design and development stage, through its manufacture, to its end-use performance and degree of customer satisfaction.

Question 2

What is quality control?

Answer 2

The monitoring and achieving of high standards and degree of tolerance by inspection and testing

Question 3

What three categories can quality control be broken down into?

Answer 3

• monitoring, testing and checking
• tolerance
• specific quality control methods

Question 4

What are the advantages of quality control and assurance?

Answer 4

• reduces chance of poor quality products reaching end users
• only some employees need to be trained as inspectors to look for faults

Question 5

What are the disadvantages of quality control and assurance?

Answer 5

• faults only found at the end of production
• reworking faulty products costs time and money.

Question 6

What is Total Quality Management (TQM)

Answer 6

A process designed to continuously improve the quality of all products, services, and operations of a company by involving every organisation part, including management, work forces, suppliers, and even customers in some aspects.