Quality Control Flashcards
How is quality defined?
It can be defined as exceeding patient requirements.
What is quality management?
Quality management refers to a philosophy of health care culture that emphasizes customer satisfaction, innovation, and employee involvement.
What is quality improvement?
Quality improvement refers to an ongoing process of innovation, prevention of error, and staff development that is used by institutions that adopt the quality management philosophy.
What are the benefits of quality management?
Greater efficiency and proactive planning
Increases in patient safety with quality care
Enhanced job satisfaction
What are the principles of quality improvement?
A patient focus
Identification of key processes to improve quality
Use of quality tools and statistics to support improvements
Involvement of the HCT in problem solving
Committed leadership
Long term commitment
Describe quality control as a process.
The criteria or standard must be determined.
Information is collected to see if the standard has been met.
Action must be taken if the criterion is unmet.
What is “benchmarking”?
The tool for identifying desired standards of organizational performance. It is the continual and collaborative discipline of measuring and comparing the results of key work processes with those of the best performers.
What are the standards for benchmarking?
1. Structure (Audits) - Measures or Standards – focuses
on internal characteristics of an organization and
personnel.
2.Process (Audits) -Measures or Standards – focuses on
whether the activities are being conducted
appropriately.
3. Outcome (Audits)- Measures or Standards – Refers
to whether the services provided make a difference
What are the implications of quality control for patient care?
Must be measured by the value of care.
Value is a function of cost and quality outcomes together.
Outcomes include a patient’s clinical or functional outcomes.
Cost includes direct and indirect patient care needs.
Who is involved in quality control?
Organization (everyone in the organization)
Canadian Government
CRNBC
