Conflict

Question 1

What is the definition of conflict?

Answer 1

1. Tension arising from incompatible needs, action of one frustrate the ability of the other to achieve a goal.
2. Clashing of two opposing interests.

Question 2

What is constructive or functional conflict?

Answer 2

This results when group members express disagreement in ways that value all contributions and promotes the group goals.

Question 3

What is destructive or dysfunctional conflict?

Answer 3

Results when groups engage in behaviours that create hostility and prevent groups from achieving their goal

Question 4

What are the three types of categories of conflict

Answer 4

1. Intrapersonal/Internal
2. Interpersonal/external
3. Organizational/intergroup

Question 5

What is intrapersonal/internal conflict?

Answer 5

Occurs within the individual.

Question 6

What is interpersonal/external conflict?

Answer 6

Occurs between or among individuals. Also known as horizontal violence or bullying.

Question 7

What is organizational/intergroup conflict?

Answer 7

Seen with two or more groups or departments struggle for power, territory or resources.

Question 8

What are some sources and causes of conflict?

Answer 8

Power
Communication
Goals
Values
Roles
Resource allocation
Personalities/characteristics of an individual
Information gaps
Organizational structure

Question 9

What are the five stages of the conflict process?

Answer 9

1. Antecedent or latent conflict
2. Perceived conflict
3. Felt conflict
4. Manifest or overt conflict
5. Conflict aftermath