Quality Concepts

Question 1

technique to compare best practices w/ current processes and determine steps to take to move from current state to desired state

Answer 1

gap analysis

Question 2

This tool take a retrospective look at adverse outcomes and determines what happened, why it happened and how to prevent it in the future.

Answer 2

Root Cause Analysis

Question 3

This diagram is helpful in root cause analysis by displaying the process of identifying contributing factors/categories.

Answer 3

Fishbone aka Ishikawa

Question 4

This tool is a proactive, preventative approach to identify potential failures and opportunities for errors

Answer 4

failure mode effect analysis

Question 5

Detecting variation on a run chart

Answer 5

1. 7 or more points on either side of the center line
2. 5 of more consecutive points increasing or decreasing
3. 14 or more consecutive points alternating up and down

Question 6

You should use a run chart…

Answer 6

1. if you have more than 25 data points

2. want to detect a true special cause and common cause variation

Question 7

Detecting variation of a control chart

Answer 7

1. any point above the UCL of below LCL
2. 1 of 2 points above +2SD of below -2SD
3. 4 or 5 points above +1SD or below -1SD
4. 8 consecutive points above/below the CL
5. 6 consecutive points increasing or decreasing
6. 15 consecutive points between +1SD and -1SD
7. 14 consecutive points alternating up and down
8. 8 consecutive points above +1SD and/or below -1SD