Quality Ch.8 Flashcards
What is Quality
Quality is conformance to standards.
What is Fitness for Use?
Making sure that the product has the best design possible to fit the customers needs.
What are the three quality management processes?
- Plan Quality
- Perform Quality control
- Perform Quality assurance
Cost-Benefit Analysis
How much your quality activities will cost vs. how much you will gain from doing them
Benchmarking
Using the results of plan quality from previous projects to set goals for your own.
Design of Experiments
Where you apply a scientific method to create a set of tests for your deliverables
Flowcharting
Coming up with a graphical representation of your process so that you can anticipate where quality activities might help you prevent defects
Control Charts
used to figure out which processes in your company might be having quality problems
Properietary Techniques
Process frameworks and methodologies that project managers use to improve quality
Cost of Quality
The sum of all the prevention and inspections costs including planning, comprising, analyzing and reworking not included is the testing
Statistical Sampling
Looking at a representative sample to determine quality
What are the seven basic tools of quality?
- Control Charts
- Cause and Effect Diagrams
- Flow Charts
- Pareto Charts
- Histograms
- Run Charts
- Scatter Diagrams
Control Charts are a way of ________________?
visualizing how processes are doing over time.
What are the three parts to a control chart?
- Upper Control Limit
- Lower Control Limit
- Mean
When a data point in a control chart is outside the limits the process is said to be?
Out of control
