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Project Management > Quality > Flashcards

Quality Flashcards

1
Q

What does the Quality theme provide?

A

The Quality Theme provides a method to help specify the Quality, tests, how to get approved, and to facilitate the management of Quality during the project.

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2
Q

What is the definition of Quality?

A

The total amount of features or characteristics of a product, such that it meets expectations and satisfies the stated needs.

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3
Q

What is the definition of Scope?

A

The scope of the plan, which is the sum of its products.

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4
Q

What is the definition of “Quality Management”?

A

the activities to direct and control an organisation with regard to quality.

  1. Defining Quality
  2. Quality Control
  3. Quality Assurance
  4. Quality Improvement
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5
Q

What is a Quality Management System (QMS)?

A

The complete set of quality standards, procedures and responsibilities for a site or organisation.

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6
Q

What is Quality Planning?

A

A plan to show how quality will be controlled.

  1. Defining Products and their quality criteria
  2. Methods used to check quality
  3. Acceptance Criteria and Responsibilities
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7
Q

What is Quality Assurance?

A
  1. Provides a way to get an independent review of the Quality process.
  2. Checks to see that it complies with company Quality standards
  3. Ensures that Quality processes are in place.
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8
Q

Why is Quality Assurance important?

A

It provides the project’s stakeholders with confidence that the requirements can be fulfilled.

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9
Q

What are the two parts of Quality in PRINCE2?

A

Quality Planning & Quality Control

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10
Q

What are the two steps in Quality Planning

A
  1. Identifying all the products

2. Write a Product Description for each product

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11
Q

What is involved within Quality Control?

A

Quality Control implements & tracks the Quality Methods used during the project.

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12
Q

What is the Purpose of Quality Planning?

A
  1. Agree on the overall Quality Expectations with the Project Board.
  2. Communicate These agreements with all stakeholders
  3. Establish how quality can be controlled during the project.
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13
Q

What are the 6 quality planning steps?

A
  1. Gather the customers Quality Expectations
  2. List the Acceptance Criteria
  3. Write the Project Product Description
  4. Create the Quality Management Strategy
  5. Write Product Descriptions
  6. Set up the Quality Register
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14
Q

What is a good method to measure the Customer’s Quality Expectations?

A

MoSCoW

  1. Must Have
  2. Should Have
  3. Could Have
  4. Won’t have
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15
Q

What are the important points to remember in regards to Customer Quality Expectations?

A
  1. Must be listed in detail and with tolerance levels.
  2. Should be prioritised, starting with what the client finds most important.
  3. It is good Project Management to review these expectations to ensure the project can meet them.
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16
Q

What is the definition of “Acceptance Criteria”?

A

The Acceptance Criteria is a prioritised list of attributes that the Project Product should have when complete.

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17
Q

What is the Project Product description?

A

The Project Product is a description of the main product that will be produced by the project.

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18
Q

What should the Project Product Description include?

A
  1. The purpose of the main product
  2. It’s Composition (The set of products that make up the main product)
  3. Customer’s Quality Expectations
  4. Acceptance Criteria, Acceptance Methods and Acceptance Responsibilities
  5. Project-level quality tolerances
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19
Q

What is the Quality Management Strategy document?

A

A plan of action that defines the Quality requirements and the Quality Control method for all the products in the project.

20
Q

What are the 5 Quality related headings within a Product Description?

A
  1. Quality Criteria
  2. Quality Tolerance
  3. Quality Method
  4. Quality Skills required
  5. Quality Responsibilities
21
Q

What is the definition of Quality Criteria?

A

A description of the product specifications that the product must meet.

22
Q

What is the definition of Quality Tolerance?

A

An acceptable range of values.

23
Q

What is the definition of Quality Methods?

A

The activities that will be used to check and approve Quality for the products.

24
Q

What is the definition of “Quality Skills Required?”

A

Provides an indication of the Quality skills required to carry out the Quality tests.

25
Q

What is the definition of Quality Responsibilities?

A

Who does what. These roles are known as: Producer, Reviewer and Approver.

26
Q

What is the Quality Register?

A

The Quality Register is a diary of the Quality events that take place during the project.

27
Q

What are the three roles in reference to the Quality Register?

A
  1. Producer
  2. Quality Reviewer
  3. Approver
28
Q

What is Quality Control?

A

Quality Control is carrying out the activities to control Quality as defined in the Quality Management Strategy.

29
Q

What are the three parts to Quality Control?

A
  1. Carrying out the Quality methods.
  2. Maintaining Quality and Approval records
  3. Gaining acceptance & pass Acceptance Record to the customer.
30
Q

What are the two types of Quality Methods?

A
  1. In-Process

2. Appraisal method.

31
Q

What is the “In-Process” Quality Method?

A

The products are tested while they are being developed, allowing to detect flaws earlier.

32
Q

Give some examples of an “In-Process” Quality method.

A
  1. Unit Testing
    2 Integration testing
  2. Checklists
  3. Quality inspections
33
Q

What is the “Appraisal Method” in regards to Quality methods.

A

Testing the finished product using a technique called “The Quality Review Technique”.

34
Q

What are the three types of Records in regards to Quality?

A
  1. Quality Records
  2. Approval Records
  3. Acceptance Records
35
Q

What is the purpose of Quality Records?

A

Quality Records provide evidence that each product has met its requirements as specified in its Product Description.

36
Q

What is the purpose of Approval Records?

A

These records show that products have been approved

37
Q

What is the purpose of Acceptance Records?

A

Products that are approved during the project can have their ownership transferred to the customer so that the customer accepts the products. The Acceptance Record is proof that this has taken place.

38
Q

What is the purpose of the PRINCE2 Quality Review Technique?

A

To inspect and ensure that a product is complete, that it respects the customer’s Quality Standards and meets the Quality criteria listed in the Product Description.

39
Q

What are the four specific roles within the Quality Review technique?

A
  1. Chairperson
  2. Presenter
  3. Reviewer
  4. Administrator
40
Q

What is the Corporate or Program Management responsible for with regard to Quality?

A
  1. Provide details of the Corporate or Program Quality Management System.
  2. Provide Quality Assurance to the project.
41
Q

What is the Senior User responsible for in regards to Quality?

A
  1. Provide the companies’ Quality Expectations and Acceptance Criteria for the Project Product.
  2. Approve the Project Product Description and Quality Management Strategy.
  3. They can also approve the Product Descriptions for key products.
  4. Provide acceptance of the Project Product.
42
Q

What is the Executive Responsible for in regards to Quality?

A

Approves the Project Product Description & Quality Management Strategy with the Senior User.

43
Q

What is the Senior Supplier responsible for in regards to Quality?

A

Provides resources to to undertake supplier Quality activities.

44
Q

What is the Project Manager responsible for in regards to Quality?

A
  1. Document the customer’s Quality Expectations and Acceptance Criteria.
  2. Prepare the Project Product Description with other persons involved in the project.
  3. Prepare the Quality Management Strategy document, which defines how Quality will be done in the project.
  4. Ensure that the Team Managers implement the Quality Control measures agreed in the Product Descriptions and Work Packages.
45
Q

What is the Team Manager responsible for in regards to Quality?

A
  1. Produce products consistent with Product Descriptions.

2. Advise the Project Manager of the product Quality status.

46
Q

What is the Project Assurance responsible for in regards to Quality?

A
  1. Advise the Project Manager on the Quality Management Strategy and on suitable reviewers and approvers.
  2. Assure the Project Board members on the implementation of the Quality Management System.
47
Q

What is Project Support responsible for?

A
  1. Provide administrator support for Quality Control.

2. Maintain Quality Register and the Quality Records.

Project Management (10 decks)

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