Quality

Question 1

What is quality?

Answer 1

the standard at which a product is held to based off production and brands

Question 2

Why is quality important?

Answer 2

• the retention rate of staff
• competition
• customer satisfaction
• develop an USP
• limit returns on products
• first mover advantages

Question 3

What are some quality targets for a service?

Answer 3

communication
satisfaction
loyalty
speed
customer service

Question 4

What are some quality targets for manufacturing?

Answer 4

Defective targets
efficiency
consistency standards - training
waste minimisation

Question 5

What are the methods of having quality?

Answer 5

1) Quality Control
2) Quality Assurance
3) Quality Circles

Question 6

What is quality control?

Answer 6

A reactive approach that is traditionally used to inspect goods and find faults removing them at the end

Question 7

What are issues of using quality control?

Answer 7

• difficult to find specific issues
• not done by unit specialist
• mistakes inevitable
• potential waste
• time consuming
• entire batches (flow and batch production)

Question 8

What is quality assurance?

Answer 8

a proactive approach that is used to set quality at a standard in all stages in the production of a good or service

Question 9

Why is using quality assurance important?

Answer 9

\+ greater emphasis on preventing mistakes
\+ stresses employees to get it right 
\+ self checking
\+ reject any work that's unacceptable
\+ greater motivation
\+ requires training

Question 10

What are issues of using quality assurance?

Answer 10

• inconsistent standards
• lower efficiency
• requires training
• less productivity
• time consuming
• requires trust and set level of quality

Question 11

What are quality circles?

Answer 11

small groups of workers in the same area of production who meet regularly to study and solve production problems.

Question 12

What are quality circles influenced by?

Answer 12

training
awareness
communication
motivated or not

Question 13

How should a business encourage quality circles?

Answer 13

• pay
• recognition of workers
• staff empowerment
• better working environments

Question 14

What are the positives and negatives of using a quality circle?

Answer 14

+ dynamic markets, high competition, USP
- customer service –> online, production facility used may bring a challenge, first mover advantages, distribution channel

Question 15

What is Kaizen?

Answer 15

continuous improvement getting employees to improve what they do in a small way which makes an overall impact

Question 16

What it total quality management?

Answer 16

• an approach to quality that aims to involve all employees in the quality improvement process
• everyone in the firm contributes to the overall quality of the product/service.

Question 17

What are benefits of TQM?

Answer 17

employees are of equal importance
quality from design through sales
customers are internal
less productive --> away from speed
establishes a culture system
quality is centre

Question 18

Why are Kaizen and TQM from Japan?

Answer 18

Because the Japanese are notorious for being hard working and proud of their work