Quality

Question 0

What are the two dimensions of quality

Answer 0

Physical and performance

Question 1

What are the three quality levels

Answer 1

Too level
Intermediate
And serviceable

Question 2

What are the 4 factors of physical product quality

Answer 2

Design, materials, construction and finishing

Question 3

What are the 4 factors linked with performance of quality

Answer 3

Aesthetic
Function
Utility
Durability

Question 4

What are the three approaches to quality

Answer 4

Product based
User based
Manufacturing based

All link together

Question 5

What are the 8 dimensions of quality

Answer 5

Performance 
Features
Reiablilyy 
Conformance 
Durability 
Serviceability 
Aesthetics 
Perceived quality

Question 6

There are 6 serviceability measurements what are they

Answer 6

Aesthetics 
Durability 
Comfort 
Appearance 
Care 
Cost

Question 7

What is quality assurance

Answer 7

Meeting the standards set

Question 8

What is total quality management

Answer 8

Sustained quality performance relevant to all areas of the organisation and it’s suppliers

Question 9

What’s at the centre of the quality cycle

Answer 9

Customer needs and business goals