quality Flashcards
what are 5 benefits to a business of producing a high quality product?
• Positive feedback from customers leads to the business having a good reputation.
• Good reputation will lead to sales increasing as happy customers return and new customers are attracted.
• Business can charge higher prices for a high quality product.
• Fewer customer complaints and returns of faulty products.
• Employee motivation and morale is likely to be higher if the business produces high quality products.
what is quality control?
• The product is inspected and checked at the very end of the production process. Quality control can lead to a waste as a faulty product can go through several stages before it detected
why do businesses use quality control?
• At the end of production, the work is checked and therefore faults can be found at the end and fixed to make it fit for purpose.
• Products that cannot be fixed can be scrapped or recycled.
what is quality management?
• There is emphasis on everyone in an organisation to maintain a quality good or service. ALL staff must strive to ensure the end product is of the highest quality. There must be a clear definition of what quality is. (a quality policy should be created)
why do businesses use quality management?
• All staff are required to be responsible for producing quality products and therefore staff are committed to quality improvement by taking care of their work and making sure it is of the best quality
what is quality assurance?
• Each stage of production is checked to ensure that the product is of a satisfactory standard before moving on to the next stage
why do businesses use quality assurance?
• prevent faults from happening as work is checked regularly throughout the production process.
• This will keep waste low as product is checked regularly
what is benchmarking?
• a business compares itself with the best in its field and strives to achieve a similar standard. It is based on what you consider the best firm. Often the organisation being compared will be market leader.
what is quality circles?
• Staff from different areas of the business come together to discuss ways in which the organisation can improve. This may involve ways of providing a better service to the public or reducing costs.
• Employees feel job enrichment as they are using skills and experience in their job
