PureCloud Contact Center CH 8 Reports and Dashboard Flashcards
1
Q
Difference between reports and dashboards?
A
Reports are historical while dashboards are real time
2
Q
How many report types are there?
A
4
3
Q
Communicate Report
A
Two of the reports are based on system activity. One report tracks every status change for the designated users over a specified date range. The other lists details for every interaction that passes through Genesys Cloud CX
4
Q
4 Types of Reports
A
Agent, Queue, Outbound Dialing, Communicate Report
