PureCloud Callaborate & Communicate CH2

Question 1

Three types of Genesys Cloud CX roles

Answer 1

Auto-Assigned Default Roles. Standard Default Roles, Custom Roles

Question 2

Standard Default Roles

Answer 2

Roles whose default permissions have not been modified.

Question 3

Auto-Assigned Default Roles

Answer 3

Roles that are assigned to a user automatically when the user is added to the Genesys Cloud directory.

Question 4

Custom Roles

Answer 4

Roles whose default permissions have been modified.

Question 5

What are the Two Auto Assigned Roles?

Answer 5

Employee and Admin Roles

Question 6

Roles

Answer 6

Roles are given permission and when given to a user they will also be assigned a license

Question 7

User Profile

Answer 7

From the Person Details tab, you can edit the profile picture, relationship of the person in the organization hierarchy, contact information, location, and education details.

Question 8

What determine the number of tabs displayed in management

Answer 8

Dependent on the Cloud CX license the user is given

Question 9

What license shows all the management tabs view

Answer 9

Genesys Cloud 3 license

Question 10

A collaborate license will show which tab?

Answer 10

Divisions & Licenses, View Permissions, and Person details tabs

Question 11

What does a communicate license show?

Answer 11

Shows tabs available to communicate plus phone tabs

Question 12

What are the three ways to add users

Answer 12

Adding user manually, bulk import, directory syncing services

Question 13

What is Genesys Cloud CX SCIM and it functions

Answer 13

1) Open standard of API that manages user identities.
2) This api is used to sync user entities from on-premise/cloud management system to the cloud,
3) Support two functions: Roles and Group

Question 14

What are the three identity management systems that the Cloud Supports?

Answer 14

Azure Directory, Okta, and OneLogin

Question 15

What syncing does the Cloud support with identity management systems?

Answer 15

The cloud only support unilateral syncing so changes in the CX will not sync over to the identity management system and can be over written.

Question 16

Groups

Answer 16

Where people with similar traits or projects are placed. A number can be assigned to a group.

Question 17

Features when added to a group?

Answer 17

Can use chat to talk with other members or monitor. A chat room is created for all group but is not a group.

Question 18

Who can create a group?

Answer 18

All users in the organization can create a group from the home page and add user in it. The user who create the group is the default owner.

Question 19

What are the fields for creating a group?

Answer 19

1) Name of the group
2) Type of Group such as Work or Social (Non-Work)
3) Visibility: Public, Owner Only (Owner and Member can find), Member Only (Member can find)

Question 20

What are the options for a group?

Answer 20

1) Membership - Add members and who owns the group and modify user association (roles/divison)
2) Roles Tab - Assign one or more roles to the group which will assign roles to all user in the group
3) Enable Calls

Question 21

Workspaces

Answer 21

Store files and can share files up to 50mb. A max of 2 GB can be uploaded.

Question 22

What are the 2 work spaces?

Answer 22

1) My Workspace

2) Group Workspace

Question 23

What is My Workspace

Answer 23

Visible only to the user where they can upload their documents and tag the files. They can also share the URL to other users. Files shared by other user can also be seen in the workspace.

Question 24

What is Group Workspace

Answer 24

Allows members of that group to share files with each other. Only the members can see this workspace. Only Admin can create a group workspace.

Question 25

Fields and options when creating a group workspace

Answer 25

1) Name and description field under the detail tab.
2) Tag that describe the files content or purpose
3) Membership - Add people or group and provide them with level access

Question 26

What are the three level of access?

Answer 26

Full, Read Only, Contributor

Question 27

Divisions

Answer 27

Separate the various business units within the organization. User can only be assigned to one division and move to another. Roles can be assigned multiple division.