Purecloud Collaborate & Communicate C3

Question 1

What is Genesys Communicate?

Answer 1

Includes the Genesys Collaborate features such as workspace, directory, chat and video chat. It also includes Telephony features such as handling calls, voicemail, group and conference calls. There also Architect features such as inbound, outbound, and etc.

Question 2

What are the 4 IP-based Communications?

Answer 2

Pack-based Network, VoIP, PSTN, and Circuit Switch Network

Question 3

Circuit-Switched Network

Answer 3

Connection oriented network where the communication network between two nodes/devices need to be setup before they can communicate.The entire call is transferred through the network.

Question 4

Packet-based Network

Answer 4

Data is communicated is broken into packets that contains control information including the source that sent it to address destination. Network router devise are used to find the packets destination.

Question 5

PSTN

Answer 5

Refer to as Public Switched Telephone Network. A circuit-switched network where telephony provide use dedicated circuits and switches across centralized points. Most providers have switch to packet based network but still refer to as PTSN when using a provider network.

Question 6

VoIP (IP Telephony)

Answer 6

A VoIP call extends between a source and destination across a IP packet switched network. It uses two primary source of communication signaling and media/RTP.

Question 7

What is signaling?

Answer 7

Negotiate the call between all devices that are involved. The signaling process must occur between endpoints then acknowledged that they are ready for the call. Genesys uses SIP to handle their signaling.

Question 8

What is Media?

Answer 8

Transmission of data packets used to communicate call audio or between endpoint devices. Genesys uses RTP that make use of UDP to transport data across the network.

Question 9

How many signal and media stream for VoIP are used?

Answer 9

For voice call it uses two signal and media stream. One from original party to destination and the other from destination to original.

Question 10

What is an external trunk?

Answer 10

A communication circuit between the PSTN and Edge Group.

Question 11

What are the three external trunk?

Answer 11

BYOC Carrier, BYOC PBX, and External SIP

Question 12

BYOC Carrier trunk

Answer 12

The external trunk is connected to a cloud or on premise carrier

Question 13

BYOC PBX trunk

Answer 13

External trunk is connected to the customer PBX

Question 14

External SIP trunk

Answer 14

External network connected to a sip provider

Question 15

Edge Group

Answer 15

Edges within a group that is connected with each other and have access to trunks other edges uses. Edge group may be on premise or cloud based.

Question 16

Edge

Answer 16

Handles sip, media processing, telephony services by combining the function together. It also serves to interconnect external and phone trunks.

Question 17

What is a WebRTC trunk?

Answer 17

A communication Link between the edge group and WebRTC phones

Question 18

What is a Hardware trunk?

Answer 18

A communication Link between the edge group and SIP phone

Question 19

What is a softphone trunk?

Answer 19

A communication Link between the edge group and telephony application installed on a computer

Question 20

Location Site

Answer 20

A site is a set of phone and devices and where the classification and outbound rules are set including number plan.

Question 21

How does dialing a call work?

Answer 21

When a user dials a call on a phone located in a site. The phone uses trunks to dial and will make use of the telephony properties and rules to establish a call.

Question 22

Is a site associated with just one location?

Answer 22

Yes a site only has one location

Question 23

What is a interaction?

Answer 23

A interaction is a communication between two or more points or individuals. It makes use of different channels such as calls, chat, and email.

Question 24

What is BYOC (Bring Your Own Carrier) Cloud?

Answer 24

Customer define SIP trunks between the Genesys Cloud AWS-based Edge and Media Tier and third-party carriers over the public Internet.

Question 25

What is a BYOC (Bring Your Own Carrier) Premises

Answer 25

Customer have their SIP trunk connect between an on premise edge and third party carrier to the cloud.

Question 26

4 types of BYOC Cloud Deployment Model

Answer 26

BYOC Cloud Carrier, BYOC On Premise base carrier, BYOC On Premise PBX, BYOC Cloud PBX

Question 27

What are the three deployment models?

Answer 27

Genesys Cloud CX Voice, BYOC Cloud and Premise