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FIRST SEM > PURCOM > Flashcards

PURCOM Flashcards

1
Q

DEFINED AS A SYSTEMIC PROCESS IN WHICH PEOPLE INTERECT WITH AND THROUGH SYMBOLS TO CREATE AND INTREPRET MEANING

A

COMMUNICATION (BOOK OF WOOD 2003)

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2
Q

IT INCLUDES CONTEXT, PARTICIPANTS, MESSAGES, CHANNELS, PRESENCE OR ABSENCE OF NOISE, AND FEEDBACK.

A

COMMUNICATION

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3
Q

IT IS THE SETTING IN WHICH COMMUNICATION OCCURS. IT COULD BE PHYSICAL, SOCIAL, HISTORICAL, CULTURAL, OR PSYCHOLOGICAL

A

CONTEXT

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4
Q

5 TYPES OF CONTEXT

A
  1. PHYSICAL CONTEXT
  2. SOCIAL CONTEXT
  3. HISTORICAL CONTEXT
  4. PSYCHOLOGICAL CONTEXT
  5. CULTURAL CONTEXT
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5
Q

WHERE COMMUNICATION TAKE PLACE

A

PHYSICAL CONTEXT

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6
Q

EXISTS BETWEEN AND AMONG PARTICIPANTS THROUGH FRIENDS, FAMILY, WORKMATES, OR STRANGERS.

A

SOCIAL CONTEXT

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7
Q

IT IS THE BACKGROUND PROVIDED BY THE PREVIOUS COMMUNICATION BETWEEN THE PARTICIPANTS THAT INFLUENCES UNDERSTANDING OF THE CURRENT ENCOUNTER

A

HISTORICAL CONTEXT

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8
Q

INCLUDES THE MOODS AND FEELINGS

A

PSYCHOLOGICAL CONTEXT

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9
Q

INCLUDES BELIEFS, VALUES, NORMS THAT ARE SHARED BY LARGE GROUP OF PEOPLE

A

CULTURAL CONTEXT

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10
Q

PEOPLE COMMUNICATING (SENDER AND THE RECEIVER)

A

PARTICIPANTS

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11
Q

TAKES PLACE THROUGH SENDING AND RECEIVING OF MESSAGES. IT IS ENCODED AND DECODED

A

MESSAGES

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12
Q

MESSAGE IS CARRIED THROUGH A CHANNEL

A

CHANNELS

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13
Q

2 FACE TO FACE BASIC CHANNELS

A

SOUND (VERBAL SYMBOLS)
LIGHT (NON-VERBAL CUES)

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14
Q

INTERFERES WITH COMMUNICATION

A

NOISE

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15
Q

3 TYPES OF NOISES

A
  1. EXTERNAL NOISES
  2. INTERBAL NOISES
  3. SEMANTIC NOISES
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16
Q

ARE SIGHTS, SOUNDS AND OTHER STIMULI IN THE ENVIRONMENT THAT DRAW PEOPLE’S ATTENTION AWAY

A

EXTERNAL NOISES

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17
Q

THOUGHTS AND FEELINGS THAT INTERVENE

A

INTERNAL NOISES

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18
Q

ARE UNINTENDED MEANINGS AROUSED BY CERTAIN SYMBOLS

A

SEMANTIC NOISES

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19
Q

RESPONSES TO MESSAGE. IT SHOWS HOW THE MESSAGE SENT IS HEARD, SEEN, AND UNDERSTOOD

A

FEEDBACK

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20
Q

5 LEVELS OF COMMUNICATION

A
  1. VERBAL COMMUNICATION
  2. NON-VERBAL COMMUNICATION
  3. INTRAPERSONAL COMMUNICATION
  4. INTERPERSONAL COMMUNICATION
  5. PUBLIC COMMUNICATION
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21
Q

ANY FORM OF COMMUNICATION INVOLVING WORDS, SPOKEN, WRITTEN, OR SIGNED

A

VERBAL COMMUNICATION

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22
Q

INCLUDES BODY LANGUAGE =, SUCH AS GESTURES, FACIAL EXPRESSION, EYE CONTACT, AND POSTURE

A

NON-VERBAL COMMUNICATION

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23
Q

OCCURS WITHIN THE PERSON. COGNITIVE OR PERSONAL COMMUNICATION OR SELF-TALK

A

INTRAPERSONAL COMMUNICATION

24
Q

TWO PERSONS WHO ESTABLISH A COMMUNICATIVE RELATIONSHIP. LIKE INTERVIEWS, SMALL GROUP, DISCUSSION, AND CONVERSATIONS

A

INTERPERSONAL COMMUNICATION

25
Q

SENDING MESSAGES TO AN AUDIENCE. IT COULD BE DIRECT AND INDIRECT

A

PUBLIC COMMUNICATION

26
Q

ARE VALUES HAVE BEEN INSTILLED IN US, WE HAVE KNOWINGLY OR UNKNOWINGLY ACCEPTED THEM AND GOVERN OUR ACTIONS. THESE RELATE TO CONSIDERATIONS OF WHAT IS FAIR AND UNFAIR; RIGHT AND WRONG; IT MEANS COMMUNICATING IN A WAY THAT CONFORMS TO MORAL STANDARDS.

A

ETHICS

27
Q

BEHAVIOUR PECULIAR TO HOMO SAPIENS. INCLUDES LANGUAGE, IDEAS, BELIEFS, CUSTOMS, CODES, INSTITUTIONS, TOOLS, TECHNIQIES ETC.

A

CULTURE

28
Q

BELIEVING THAT YOUR CULTURE IS THE BENCHMARK OF ALL OTHERS.

A

ETHNOCENTRIC BIAS

29
Q

COMPARES THE COMMUNICATION STYLES AND PATTERNS OF PEOPLE FROM EVERY DIFFERENT CULTURAL/SOCIAL STRUCTURES

A

CROSS-CULTURAL COMMUNICATION

30
Q

DEALS WITH HOW PEOPLE FROM THESE CULTURAL/SOCIAL STRUCTURES SPEAK TO ONE ANOTHER

A

INTERCULTURAL COMMUNICATION

31
Q

2 TYPES OF DIMENSIONS OF CULTURE

A
  1. MASCULINE CULTURE
  2. FEMININE CULTURE
32
Q

STRIVE FOR MAXIMAL DISTINCTION BETWEEN WHAT WOMEN AND MEN ARE EXPECTED TO DO

A

MASCULINE CULTURE

33
Q

PERMIT MORE OVERLAPPING SOCIAL ROLES FOR THE SEXES

A

FEMININE CULTURE

34
Q

LESS POWERFUL MEMBERS OF INSTITUTIONS AND ORGANIZATIONS WITHIN A COUNTRY EXPECT AND ACCEPT THAT POWER IS DISTRIBUTED INDIVIDUALLY

A

POWER DISTANCE

35
Q

2 TYPES UNDER OF POWER DISTANCE

A
  1. HIGH POWER DISTANCE
  2. LOW POWER DISTANCE
36
Q

CHILDREN ARE EXPECTED TO DISPLAY FOR THOSE OF HIGHER STATUS

A

HIGH POWER DISTANCE

37
Q

POWER IS DISTRIBUTED MORE EQUALLY

A

LOW POWER DISTANCE

38
Q

PEOPLE IN CULTURE FEEL THREATENED NY UNCERTAIN OR UNKNOWN SITUATIONS

A

UNCERTAINTY AVOIDANCE

39
Q

2 TYPES UNDER OF UNCERTAINTY AVOIDANCE

A
  1. HIGH INCERTAINTY AVOIDANCE
  2. LOW UNCERTAINTY AVOIDANCE
40
Q

PEOPLE PREFER CLEAR RULES DETAILED PLANS, AND STABILITY

A

HIGH INCERTAINTY AVOIDANCE

41
Q

PEOPLE ARE MORE COMFORTABLE WITH AMBIGUITY, TAKING RISKS, AND CHANGE

A

LOW UNCERTAINTY AVOIDANCE

42
Q

FOCUS ON MAKING THE TEAM MORE COMPETENT THROUGH TRAINING AND THE USE OF UP-TO-DATE METHODS

A

TASK ORIENTED

43
Q

FOCUS MORE ON COLLECTIVE CONCERNS AND RELATIONSHIPS.

A

SOCIAL ORIENTED

44
Q

SPOKEN WORDS ARE MUCH LESS IMPORTANT THAN THE REST OF THE CONTEXT

A

HIGH CONTEXT CULTURE

45
Q

THE MESSAGE ITSELF MEANS EVERYTHING

A

LOW CONTEXT CULTURE

46
Q

WHOLE GROUP AND FOR THE COMMON GOOD

A

COLLECTIVISM

47
Q

FOCUSING ON THE INDIVIDUAL PERSON AND HIS/HER PERSONAL DREAMS, GOALS, ACHIEVEMENTS, AND RIGHT TO MAKE CHOICES

A

INDIVIDUALISM

48
Q

VIEW TIME AS A VALUABLE COMMODIRTY AND PUNCTUALITY AS VERY IMPORTANT

A

MONOCHROMIC CULTURE

49
Q

PLACES MORE EMPHASIS ON THE RELATIONSHIPS BETWEEN PEOPLE THAN ON THE TASK

A

POLYCHRONIC CULTURE

50
Q

VIEW CONFLICT AS A NORMAL AND USEFUL PROCESS AND INHERENT PART OF EVERYDAY LIFE

A

CONFLICT AS OPPORTUNITY

51
Q

VIEW CONFLICT AS UNNECESSARY, DETRIMENTAL AND TO BE AVOIDED.

A

CONFLICT AS DESTRUCTIVE

52
Q

5 TYPES OF CONFLICT MANAGEMENT

A
  1. DOMINATING STYLE
  2. INTEGRATING STYLE
  3. COMPROMISING STYLE
  4. OBLIGING STYLE
  5. AVOIDING STYLE
53
Q

FORCING ONE’S WILL ON ANOTHER TO SATISFY INDIVIDUAL DESIRES

A

DOMINATING STYLE

54
Q

NECESSITATE A GREAT OF OPEN DISCUSSION ABOUT THE CONFLICT AT HAND TO REACH A SOLUTION

A

INTEGRATING STYLE

55
Q

MAKING A COMPROMISE DEMANDS THAT EVERYONE MUST GIVE SOMETHING UP

A

COMPROMISING STYLE

56
Q

INVOLVE GIVING UP ONE’S POSITION TO SATISFY ANOTHER’S. EMPHASIZES AREAS OF AGREEMENT AND DEEMPHASIZES AREAS OF DISAGREEMENT

A

OBLIGING STYLE

57
Q

PEOPLE AVOID CONFLICT

A

AVOIDING STYLE

FIRST SEM (8 decks)

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