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FIRST AND SECOND SEM > PURCOM > Flashcards

PURCOM Flashcards

1
Q

DEFINED AS A SYSTEMIC PROCESS IN WHICH PEOPLE INTERECT WITH AND THROUGH SYMBOLS TO CREATE AND INTREPRET MEANING

A

COMMUNICATION (BOOK OF WOOD 2003)

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2
Q

IT INCLUDES CONTEXT, PARTICIPANTS, MESSAGES, CHANNELS, PRESENCE OR ABSENCE OF NOISE, AND FEEDBACK.

A

COMMUNICATION

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3
Q

IT IS THE SETTING IN WHICH COMMUNICATION OCCURS. IT COULD BE PHYSICAL, SOCIAL, HISTORICAL, CULTURAL, OR PSYCHOLOGICAL

A

CONTEXT

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4
Q

5 TYPES OF CONTEXT

A
  1. PHYSICAL CONTEXT
  2. SOCIAL CONTEXT
  3. HISTORICAL CONTEXT
  4. PSYCHOLOGICAL CONTEXT
  5. CULTURAL CONTEXT
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5
Q

WHERE COMMUNICATION TAKE PLACE

A

PHYSICAL CONTEXT

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6
Q

EXISTS BETWEEN AND AMONG PARTICIPANTS THROUGH FRIENDS, FAMILY, WORKMATES, OR STRANGERS.

A

SOCIAL CONTEXT

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7
Q

IT IS THE BACKGROUND PROVIDED BY THE PREVIOUS COMMUNICATION BETWEEN THE PARTICIPANTS THAT INFLUENCES UNDERSTANDING OF THE CURRENT ENCOUNTER

A

HISTORICAL CONTEXT

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8
Q

INCLUDES THE MOODS AND FEELINGS

A

PSYCHOLOGICAL CONTEXT

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9
Q

INCLUDES BELIEFS, VALUES, NORMS THAT ARE SHARED BY LARGE GROUP OF PEOPLE

A

CULTURAL CONTEXT

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10
Q

PEOPLE COMMUNICATING (SENDER AND THE RECEIVER)

A

PARTICIPANTS

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11
Q

TAKES PLACE THROUGH SENDING AND RECEIVING OF MESSAGES. IT IS ENCODED AND DECODED

A

MESSAGES

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12
Q

MESSAGE IS CARRIED THROUGH A CHANNEL

A

CHANNELS

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13
Q

2 FACE TO FACE BASIC CHANNELS

A

SOUND (VERBAL SYMBOLS)
LIGHT (NON-VERBAL CUES)

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14
Q

INTERFERES WITH COMMUNICATION

A

NOISE

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15
Q

3 TYPES OF NOISES

A
  1. EXTERNAL NOISES
  2. INTERBAL NOISES
  3. SEMANTIC NOISES
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16
Q

ARE SIGHTS, SOUNDS AND OTHER STIMULI IN THE ENVIRONMENT THAT DRAW PEOPLE’S ATTENTION AWAY

A

EXTERNAL NOISES

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17
Q

THOUGHTS AND FEELINGS THAT INTERVENE

A

INTERNAL NOISES

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18
Q

ARE UNINTENDED MEANINGS AROUSED BY CERTAIN SYMBOLS

A

SEMANTIC NOISES

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19
Q

RESPONSES TO MESSAGE. IT SHOWS HOW THE MESSAGE SENT IS HEARD, SEEN, AND UNDERSTOOD

A

FEEDBACK

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20
Q

5 LEVELS OF COMMUNICATION

A
  1. VERBAL COMMUNICATION
  2. NON-VERBAL COMMUNICATION
  3. INTRAPERSONAL COMMUNICATION
  4. INTERPERSONAL COMMUNICATION
  5. PUBLIC COMMUNICATION
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21
Q

ANY FORM OF COMMUNICATION INVOLVING WORDS, SPOKEN, WRITTEN, OR SIGNED

A

VERBAL COMMUNICATION

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22
Q

INCLUDES BODY LANGUAGE =, SUCH AS GESTURES, FACIAL EXPRESSION, EYE CONTACT, AND POSTURE

A

NON-VERBAL COMMUNICATION

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23
Q

OCCURS WITHIN THE PERSON. COGNITIVE OR PERSONAL COMMUNICATION OR SELF-TALK

A

INTRAPERSONAL COMMUNICATION

24
Q

TWO PERSONS WHO ESTABLISH A COMMUNICATIVE RELATIONSHIP. LIKE INTERVIEWS, SMALL GROUP, DISCUSSION, AND CONVERSATIONS

A

INTERPERSONAL COMMUNICATION

25
SENDING MESSAGES TO AN AUDIENCE. IT COULD BE DIRECT AND INDIRECT
PUBLIC COMMUNICATION
26
ARE VALUES HAVE BEEN INSTILLED IN US, WE HAVE KNOWINGLY OR UNKNOWINGLY ACCEPTED THEM AND GOVERN OUR ACTIONS. THESE RELATE TO CONSIDERATIONS OF WHAT IS FAIR AND UNFAIR; RIGHT AND WRONG; IT MEANS COMMUNICATING IN A WAY THAT CONFORMS TO MORAL STANDARDS.
ETHICS
27
BEHAVIOUR PECULIAR TO HOMO SAPIENS. INCLUDES LANGUAGE, IDEAS, BELIEFS, CUSTOMS, CODES, INSTITUTIONS, TOOLS, TECHNIQIES ETC.
CULTURE
28
BELIEVING THAT YOUR CULTURE IS THE BENCHMARK OF ALL OTHERS.
ETHNOCENTRIC BIAS
29
COMPARES THE COMMUNICATION STYLES AND PATTERNS OF PEOPLE FROM EVERY DIFFERENT CULTURAL/SOCIAL STRUCTURES
CROSS-CULTURAL COMMUNICATION
30
DEALS WITH HOW PEOPLE FROM THESE CULTURAL/SOCIAL STRUCTURES SPEAK TO ONE ANOTHER
INTERCULTURAL COMMUNICATION
31
2 TYPES OF DIMENSIONS OF CULTURE
1. MASCULINE CULTURE 2. FEMININE CULTURE
32
STRIVE FOR MAXIMAL DISTINCTION BETWEEN WHAT WOMEN AND MEN ARE EXPECTED TO DO
MASCULINE CULTURE
33
PERMIT MORE OVERLAPPING SOCIAL ROLES FOR THE SEXES
FEMININE CULTURE
34
LESS POWERFUL MEMBERS OF INSTITUTIONS AND ORGANIZATIONS WITHIN A COUNTRY EXPECT AND ACCEPT THAT POWER IS DISTRIBUTED INDIVIDUALLY
POWER DISTANCE
35
2 TYPES UNDER OF POWER DISTANCE
1. HIGH POWER DISTANCE 2. LOW POWER DISTANCE
36
CHILDREN ARE EXPECTED TO DISPLAY FOR THOSE OF HIGHER STATUS
HIGH POWER DISTANCE
37
POWER IS DISTRIBUTED MORE EQUALLY
LOW POWER DISTANCE
38
PEOPLE IN CULTURE FEEL THREATENED NY UNCERTAIN OR UNKNOWN SITUATIONS
UNCERTAINTY AVOIDANCE
39
2 TYPES UNDER OF UNCERTAINTY AVOIDANCE
1. HIGH INCERTAINTY AVOIDANCE 2. LOW UNCERTAINTY AVOIDANCE
40
PEOPLE PREFER CLEAR RULES DETAILED PLANS, AND STABILITY
HIGH INCERTAINTY AVOIDANCE
41
PEOPLE ARE MORE COMFORTABLE WITH AMBIGUITY, TAKING RISKS, AND CHANGE
LOW UNCERTAINTY AVOIDANCE
42
FOCUS ON MAKING THE TEAM MORE COMPETENT THROUGH TRAINING AND THE USE OF UP-TO-DATE METHODS
TASK ORIENTED
43
FOCUS MORE ON COLLECTIVE CONCERNS AND RELATIONSHIPS.
SOCIAL ORIENTED
44
SPOKEN WORDS ARE MUCH LESS IMPORTANT THAN THE REST OF THE CONTEXT
HIGH CONTEXT CULTURE
45
THE MESSAGE ITSELF MEANS EVERYTHING
LOW CONTEXT CULTURE
46
WHOLE GROUP AND FOR THE COMMON GOOD
COLLECTIVISM
47
FOCUSING ON THE INDIVIDUAL PERSON AND HIS/HER PERSONAL DREAMS, GOALS, ACHIEVEMENTS, AND RIGHT TO MAKE CHOICES
INDIVIDUALISM
48
VIEW TIME AS A VALUABLE COMMODIRTY AND PUNCTUALITY AS VERY IMPORTANT
MONOCHROMIC CULTURE
49
PLACES MORE EMPHASIS ON THE RELATIONSHIPS BETWEEN PEOPLE THAN ON THE TASK
POLYCHRONIC CULTURE
50
VIEW CONFLICT AS A NORMAL AND USEFUL PROCESS AND INHERENT PART OF EVERYDAY LIFE
CONFLICT AS OPPORTUNITY
51
VIEW CONFLICT AS UNNECESSARY, DETRIMENTAL AND TO BE AVOIDED.
CONFLICT AS DESTRUCTIVE
52
5 TYPES OF CONFLICT MANAGEMENT
1. DOMINATING STYLE 2. INTEGRATING STYLE 3. COMPROMISING STYLE 4. OBLIGING STYLE 5. AVOIDING STYLE
53
FORCING ONE'S WILL ON ANOTHER TO SATISFY INDIVIDUAL DESIRES
DOMINATING STYLE
54
NECESSITATE A GREAT OF OPEN DISCUSSION ABOUT THE CONFLICT AT HAND TO REACH A SOLUTION
INTEGRATING STYLE
55
MAKING A COMPROMISE DEMANDS THAT EVERYONE MUST GIVE SOMETHING UP
COMPROMISING STYLE
56
INVOLVE GIVING UP ONE'S POSITION TO SATISFY ANOTHER'S. EMPHASIZES AREAS OF AGREEMENT AND DEEMPHASIZES AREAS OF DISAGREEMENT
OBLIGING STYLE
57
PEOPLE AVOID CONFLICT
AVOIDING STYLE

FIRST AND SECOND SEM (14 decks)

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