Project Quality Management

Question 1

What is quality

Answer 1

degree to which set of inherent characteristics fulfill requirement

Question 2

What is grade

Answer 2

1. design intent

2. Same functional use, different technical characteristics

Question 3

JIT

Answer 3

should have low inventory enable maintaining latest product and lower inventory cost

Question 4

Plan-do-check-act

Answer 4

1. Plan: design/revise business process
2. Do: implement and measure performance
3. Check: access the measurement and report result to decision maker
4. Act: decide on changes needed to improve process

Question 5

Continuous improvement

Answer 5

Kaizen, making small change to improve product

Question 6

Total quality management (TQM)

Answer 6

all employees should be responsible for quality of product/services

Question 7

Prevention over inspection

Answer 7

1. prevention driven

2. Cost more to fix a product

Question 8

Statistical independence

Answer 8

probability of an event cannot affect other event

Question 9

Mutual exclusivity

Answer 9

two events cannot happen at the same time

Question 10

Attribute sampling

Answer 10

1. Observe the presence of chararcteristics

2. good or bad

Question 11

Variable sampling

Answer 11

How well something meets the requirement

Question 12

Plan quality management

Answer 12

identify quality requirement and document how to meet them

Question 13

Plan quality management key input

Answer 13

1. Project charter
2. Project Management Plan
   a. scope, schedule, cost baseline
3. Project document
   a, stakeholder register
   b. requirement documentation
   c. requirement traceability matrix

Question 14

T&T of plan quality

Answer 14

1. Data gathering
   a. benchmarking
   b. brainstorming
2. Data analysis
   a. cost-benefit analysis: benefit brought by quality
   b. cost of quality: cost of meeting quality; include internal and external costs of defects and failures
3. Decision making
4. Data representation
   a. logical data model
   b.

Question 15

Plan quality management key output

Answer 15

1. Quality management plan

2. Quality metrics: measurement of project quality (deliverable/processes)

Question 16

What is manage quality

Answer 16

1. process of executing quality management plan
2. quality assurance: ensure following right process and improve process
   3.

Question 17

Manage quality Key Input

Answer 17

1. PMP (quality management plan)
2. Project documents
   a. quality metrics
   b. quality control measurement: output of control quality process
   c. risk register
   d. lesson learned register

Question 18

Manage quality T&T

Answer 18

1. Data gathering: checklist
2. Data analysis: root cause analysis
3. data representation
   a. affinity diagram
   b. matrix diagram
   c. cause-and-effect diagram (fishbone diagram)
4. Audit: ensure follow org quality policy, done by project external (e.g. PMO, auditor)
5. Design for X: used by engineer to design particular aspects of product, where X is variable
6. Problem solving
7. Quality improvement methods (e.g. 6 sigma)

Question 19

Manage quality key output

Answer 19

1. Quality report: info about quality issues and recommendations to improve
2. Test & evaluation document: checklist used to check the quality of deliverable