Professionalism and Soft Skills Flashcards

1
Q

Four goals of communication

A

Attract and hold attention

Be understood in a way that reflects your intentions

Be accepted as true

Be remembered and acted upon

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2
Q

Conveyancing

A

The legal transfer of property from one party to another

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3
Q

What are the five most common ways of dealing with conflict as outlined in the course?

A

Competing

Accommodating

Avoiding

Compromising

Collaborating

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4
Q

Which two criteria should be considered when determining the priority of an activity?

A

Urgency and importance

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5
Q

Potential target markets?

A

First time buyers

The move-up market

High-net-worth individuals

Investors

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6
Q

Sphere of influence

A

Each person you know has many contacts of their own whom you have access to.

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7
Q

What is MLS?

A

A database that provides a current inventory of available property listings and a history of sales in a geographic area

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8
Q

Does the Alberta Occupational Health and Safety Act apply if you are a one-person operation?

A

Yes, it applied to all employers and employees in Alberta

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9
Q

What is the term for the process of transfer of property from one party to the other?

A

Conveyancing

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10
Q

How long after their creation must brokerages keep real estate transaction documents for?

A

3 years

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11
Q

Can a brokerage pay general fees or expenses from a trust account?

A

No

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12
Q

Your commission from the brokerage excludes GST?

A

No. You must file for a GST number and pay the CRA on your own

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13
Q

RECA advertising guidelines

A

Not be false or misleading

Only be in the name of the brokerage

Be in your name

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14
Q

Anything a brokerage offers to a specific person who is a party (or potential party) to a specific real estate transaction or mortgage deal to assist, persuade or cause that person to enter into or complete a specific transaction is called?

A

Inducement

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15
Q

Can inducements be advertised to the general public?

A

No

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16
Q

To be inclusive, what should you call two clients who are together that have not indicated a term for this person they are in a personal relationship with. What is the best term to use for this person.

A

Partner

17
Q

Some items you should prioritize in the first few weeks and months of your new career?

A

Create a business plan with SMART goals

Secure all of the materials you need in order to do your job

Find a mentor who can assist you

Make a list of your network

18
Q

Inclusive term for master bedroom?

A

Primary bedroom