Professionalism and Soft Skills

Question 1

Four goals of communication

Answer 1

Attract and hold attention

Be understood in a way that reflects your intentions

Be accepted as true

Be remembered and acted upon

Question 2

Conveyancing

Answer 2

The legal transfer of property from one party to another

Question 3

What are the five most common ways of dealing with conflict as outlined in the course?

Answer 3

Competing

Accommodating

Avoiding

Compromising

Collaborating

Question 4

Which two criteria should be considered when determining the priority of an activity?

Answer 4

Urgency and importance

Question 5

Potential target markets?

Answer 5

First time buyers

The move-up market

High-net-worth individuals

Investors

Question 6

Sphere of influence

Answer 6

Each person you know has many contacts of their own whom you have access to.

Question 7

What is MLS?

Answer 7

A database that provides a current inventory of available property listings and a history of sales in a geographic area

Question 8

Does the Alberta Occupational Health and Safety Act apply if you are a one-person operation?

Answer 8

Yes, it applied to all employers and employees in Alberta

Question 9

What is the term for the process of transfer of property from one party to the other?

Answer 9

Conveyancing

Question 10

How long after their creation must brokerages keep real estate transaction documents for?

Answer 10

3 years

Question 11

Can a brokerage pay general fees or expenses from a trust account?

Answer 11

No

Question 12

Your commission from the brokerage excludes GST?

Answer 12

No. You must file for a GST number and pay the CRA on your own

Question 13

RECA advertising guidelines

Answer 13

Not be false or misleading

Only be in the name of the brokerage

Be in your name

Question 14

Anything a brokerage offers to a specific person who is a party (or potential party) to a specific real estate transaction or mortgage deal to assist, persuade or cause that person to enter into or complete a specific transaction is called?

Answer 14

Inducement

Question 15

Can inducements be advertised to the general public?

Answer 15

No

Question 16

To be inclusive, what should you call two clients who are together that have not indicated a term for this person they are in a personal relationship with. What is the best term to use for this person.

Answer 16

Partner

Question 17

Some items you should prioritize in the first few weeks and months of your new career?

Answer 17

Create a business plan with SMART goals

Secure all of the materials you need in order to do your job

Find a mentor who can assist you

Make a list of your network

Question 18

Inclusive term for master bedroom?

Answer 18

Primary bedroom