Productive and Counterproductive Employee Behavior Flashcards
Turnover
An employee’s quitting his or her job
Motivation Potential Score (MPS)
From job characteristics theory, the overall complexity or scope of a job.
Piece-rate system
A system that pays employees for each unit of production
Mental Model
A person’s conception or cognitive representation of something, such as how a computer works.
Organizational constraint
Conditions in an organization that prevent employees from performing well
Organization citizenship behavior (OCB)
Behavior that is not required of employees but that benefits the organization, also called contextual performance
Human Factors
The branch of psychology concerned with the interaction of people and technology; also called engineering psychology and ergonomics
Counter-productive work behavior (CWB)
Employee behavior that hurts the organization or employees of the organization
Computer supported cooperative work (CSCW)
Work involving two or more people that is done through the use of computers and other similar technologies, often from remote locations
The big five
Five dimensions considered to represent the major factors of human personality. Openness to experience, conscientiousness, extraversion, agreeableness, and emotional stability
