Product and Service Design Flashcards
the capability of an organization to produce an item at an acceptable profit
Manufacturability
the capability of an organization to provide a service at an acceptable cost or profit
Serviceability
dismantling and inspecting a competitor’s product to discover product improvements
Reverse Engineering
(Basic, Applied, Development) Research has the objective of advancing the state of knowledge about a subject without any near-term expectation of commercial applications.
Basic Research
(Basic, Applied, Development) has the objective of achieving commercial applications.
Applied Research
(Basic, Applied, Development) converts the results of applied research into useful commercial applications
Development Research
The responsibility a manufacturer has for any injuries or damages caused by a faulty product.
Product Liability
These are ______ costs in product liability:
- Litigation
- Legal and insurance costs
- Settlement costs
- Costly product recalls
- Reputation effects
Accompanying Costs
Under the UCC or _______ _______ _______, products imply merchantability and fitness
Uniform Commercial Code
Using resources in ways that do not harm ecological systems that support human existence.
Sustainability
The assessment of the environmental impact of a product or service throughout its useful life
Cradle-to-grave or Life cycle assessment
______ Analysis is the examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product.
Value Analysis
_______ is refurbishing used products by replacing worn-out or defective components
Remanufacturing
Can remanufacturing be performed by the original manufacturer or another company?
YES
Reasons to Manufacture:
- Remanufactured products can be sold for about __% of the cost of a new product
-The process requires mostly ______ and ________ workers.
- In the global market, European lawmakers are increasingly requiring manufacturers to take back used products
50%
unskilled and semi-skilled
DFD or _______ ______ ________ is designing a product to that used products can be easily taken apart
Design for Disassembly
________ is recovering materials for future use
Recycling
DFR or _____ _____ _________ is product design that takes into account the ability to disassemble used product to recover the recyclable parts.
Design for Recycling
Extent to which there is an absence of variety in a product, service, or process.
Standardization
- Products are made in large quantities of identical items
- Every customer or item processed receives essentially the same service
Standardization
A strategy of producing standardized goods or services, but incorporating some degree of customization in the final product or service.
Mass Customization
Facilitating techniques in Mass Customization:
Delayed d__________
Modular d___________
Delayed differentiation, Modular design
The process of producing, but not quite completing, a product or service until customer preferences are known.
Delayed differentiation
A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged.
Modular design
A design that results in products or services that can function over a broad range of conditions.
Robust design
The more robust a product or service, the (more/less) likely it will fail due to a change in the environment in which it is used or in which it is performed
less likely
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions.
Reliability
________ Operations Conditions is the set of conditions under which an item’s reliability is specified.
Normal Operations Conditions
Product or service design changes:
M________ of an existing product or service
E_________ of an existing product line or service offering
C_______ of a competitor’s product or service
New product or service
Modification, Expansion, Clone
QFD or _______ _________ __________ is an approach that integrates the “voice of the customer” into both product and service development. The purpose is to ensure that customer requirements are factored into every aspect of the process
Quality Function Deployment
_________ engineering is the bringing together of engineering design and manufacturing personnel early in the design phase.
Concurrent
Its purpose is to achieve product designs that reflect customer wants as well as manufacturing capabilities
Concurrent Engineering
CAD or _____ _____ ______ is a product design using computer graphics.
Computer-aided design
Events whose occurrence or non-occurrence do not influence one another
Independent Event
The use of backup components to increase reliability
Redundancy
