Product and Service Design

Question 1

the capability of an organization to produce an item at an acceptable profit

Answer 1

Manufacturability

Question 2

the capability of an organization to provide a service at an acceptable cost or profit

Answer 2

Serviceability

Question 3

dismantling and inspecting a competitor’s product to discover product improvements

Answer 3

Reverse Engineering

Question 4

(Basic, Applied, Development) Research has the objective of advancing the state of knowledge about a subject without any near-term expectation of commercial applications.

Answer 4

Basic Research

Question 5

(Basic, Applied, Development) has the objective of achieving commercial applications.

Answer 5

Applied Research

Question 6

(Basic, Applied, Development) converts the results of applied research into useful commercial applications

Answer 6

Development Research

Question 7

The responsibility a manufacturer has for any injuries or damages caused by a faulty product.

Answer 7

Product Liability

Question 8

These are ______ costs in product liability:
- Litigation
- Legal and insurance costs
- Settlement costs
- Costly product recalls
- Reputation effects

Answer 8

Accompanying Costs

Question 9

Under the UCC or _______ _______ _______, products imply merchantability and fitness

Answer 9

Uniform Commercial Code

Question 10

Using resources in ways that do not harm ecological systems that support human existence.

Answer 10

Sustainability

Question 11

The assessment of the environmental impact of a product or service throughout its useful life

Answer 11

Cradle-to-grave or Life cycle assessment

Question 12

______ Analysis is the examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product.

Answer 12

Value Analysis

Question 13

_______ is refurbishing used products by replacing worn-out or defective components

Answer 13

Remanufacturing

Question 14

Can remanufacturing be performed by the original manufacturer or another company?

Answer 14

YES

Question 15

Reasons to Manufacture:
- Remanufactured products can be sold for about __% of the cost of a new product
-The process requires mostly ______ and ________ workers.
- In the global market, European lawmakers are increasingly requiring manufacturers to take back used products

Answer 15

50%
unskilled and semi-skilled

Question 16

DFD or _______ ______ ________ is designing a product to that used products can be easily taken apart

Answer 16

Design for Disassembly

Question 17

________ is recovering materials for future use

Answer 17

Recycling

Question 18

DFR or _____ _____ _________ is product design that takes into account the ability to disassemble used product to recover the recyclable parts.

Answer 18

Design for Recycling

Question 19

Extent to which there is an absence of variety in a product, service, or process.

Answer 19

Standardization

Question 20

• Products are made in large quantities of identical items
• Every customer or item processed receives essentially the same service

Answer 20

Standardization

Question 21

A strategy of producing standardized goods or services, but incorporating some degree of customization in the final product or service.

Answer 21

Mass Customization

Question 22

Facilitating techniques in Mass Customization:
Delayed d__________
Modular d___________

Answer 22

Delayed differentiation, Modular design

Question 23

The process of producing, but not quite completing, a product or service until customer preferences are known.

Answer 23

Delayed differentiation

Question 24

A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged.

Answer 24

Modular design

Question 25

A design that results in products or services that can function over a broad range of conditions.

Answer 25

Robust design

Question 26

The more robust a product or service, the (more/less) likely it will fail due to a change in the environment in which it is used or in which it is performed

Answer 26

less likely

Question 27

The ability of a product, part, or system to perform its intended function under a prescribed set of conditions.

Answer 27

Reliability

Question 28

________ Operations Conditions is the set of conditions under which an item’s reliability is specified.

Answer 28

Normal Operations Conditions

Question 29

Product or service design changes:
M________ of an existing product or service
E_________ of an existing product line or service offering
C_______ of a competitor’s product or service
New product or service

Answer 29

Modification, Expansion, Clone

Question 30

QFD or _______ _________ __________ is an approach that integrates the “voice of the customer” into both product and service development. The purpose is to ensure that customer requirements are factored into every aspect of the process

Answer 30

Quality Function Deployment

Question 31

_________ engineering is the bringing together of engineering design and manufacturing personnel early in the design phase.

Answer 31

Concurrent

Question 32

Its purpose is to achieve product designs that reflect customer wants as well as manufacturing capabilities

Answer 32

Concurrent Engineering

Question 33

CAD or _____ _____ ______ is a product design using computer graphics.

Answer 33

Computer-aided design

Question 34

Events whose occurrence or non-occurrence do not influence one another

Answer 34

Independent Event

Question 35

The use of backup components to increase reliability

Answer 35

Redundancy